The Customer Adoption Training Specialist is responsible for delivering initial training focused on the fundamentals of using Infinite Campus for new districts. The Training Specialist will also assist with planning and managing the design of instructional material and programs. With the exception of working remote during current pandemic; this is a traveling position with the requirement of working onsite when not on the road.
Positions will onboard and start under REMOTE environment; eventually will be required to return onsite when ALL employees are called back to the office, Blaine, MN Headquarters. Flexibility for sporadic offsite work will still be an option.
Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus
Perform software product training on location, at customer sites or via the Web
Assist with planning and managing the design of training materials and programs
Executes and oversees training plans
Responsible for communication with customers and internal departments for issue resolution and customer success
Apply a thorough understanding of the Campus Application in order to teach, assist districts with questions or help set up any special functionality requested
Guide the writing and delivery of all customer curriculums
Manages the requests and quality of training site environments based on the technical specifications of the project
Manage and document all time, tasks, and expenses related to training
Apply thorough understanding and working knowledge of the Infinite Campus Application to pass and maintain Campus Credentialing
Access Infinite Campus production customer data in live sites adhering to the practices and procedures outlined in the master security guidelines
Other related duties as assigned
Bachelor’s Degree required
2+ years of professional technical training or K12 teaching experience
2+ years of experience working in a customer service environment
Time Management skills and close attention to detail
Both, soft and technical customer service skills along with a customer-focused delivery, is required.
Demonstrated communication (verbal and written), presentation, organization, and team skills
Ability to work both independently and as part of a team.
Ability to follow standard methodology practices when training new districts in implementing the Infinite Campus product
Ability to multi-task and work in a multi-application environment
Highly motivated, dynamic professional with adult training experience in a professional environment.
Capable of motivating groups of people to learn in creative ways.
Experience working in a customer service environment with soft and technical customer service skills along with a customer focused delivery
Experience but not required; with the Bob Pike Training Method or Train the Trainer Boot Camp
Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers and business partners
Limited weekend and evening work is anticipated
Job-related travel is required at approximately 25% during peak season
Document all customer specific communication and training status notes
Report all customer billing and expenses immediately after training or event
Position must adhere to the practices and procedures outlined in the master security guidelines.
Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.
Job Type: Full-time
Work Location: Multiple Locations
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