Human Resources Representative Full Time NEW

Ross Stores Inc. is a leading off-price retail company that offers a wide range of brand-name and designer apparel, accessories, footwear, and home décor at compelling prices. With a strong commitment to providing value and quality, Ross Stores operates a vast network of stores across the United States, serving millions of customers annually. The company prides itself on its dynamic retail environment, innovative merchandising strategies, and dedication to fostering a diverse and inclusive workplace. As a recognized leader in the retail industry, Ross Stores continues to expand its footprint while maintaining a focus on customer satisfaction and operational excellence.

About The Role

The Human Resource Services Representative plays a vital role in supporting Ross Stores Inc.’s HR functions by acting as a primary point of contact for HR services, talent acquisition coordination, and background check evaluations. This role involves managing the background screening process, ensuring compliance with legal and company standards, and providing timely and accurate HR support to store management, field leaders, and corporate teams. The HR Services Representative is responsible for handling inquiries related to payroll, benefits, policies, and procedures, as well as assisting with onboarding activities such as background checks and new hire documentation. The position requires strong communication skills, attention to detail, and the ability to handle sensitive information with discretion. Collaboration with various internal teams and external vendors is essential to ensure efficient service delivery and uphold the company’s commitment to a high level of customer service.

Qualifications

• Bachelor’s Degree or higher preferred
• 1-3 years of administrative or HR-related experience
• Proficiency in MS Office applications, including Word and Excel
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to handle confidential and sensitive information discreetly
• Capability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems to produce solutions
• Knowledge of background check laws and regulations is a plus

Responsibilities

• Monitor and respond to inquiries from HR inboxes, escalating issues as necessary
• Support staffing and HR systems, including requisition creation, tracking, and final offer processes
• Coordinate and schedule interviews, manage temporary staffing programs, and administer referral programs
• Assist with onboarding activities such as background checks, relocations, and new hire documentation
• Respond to routine HR inquiries related to payroll, benefits, leave of absence, and system navigation
• Log and maintain all inquiries and case details within the case management system
• Partner with legal, HR, and background check vendors to resolve issues and improve processes
• Conduct background check adjudications, validating credentials, assessing candidate suitability, and making pass/fail determinations
• Research candidate information by contacting educational institutions, courts, and third-party agencies
• Interpret background check results and communicate findings to relevant stakeholders
• Ensure compliance with current background check laws and draft necessary correspondence
• Maintain accurate data entry and reporting of background check outcomes
• Develop a comprehensive understanding of HR policies, procedures, and applicable legal requirements
• Perform special projects and additional duties as assigned by management

Benefits

• Competitive salary within the range of $22.69 – $32.79 per hour, commensurate with experience and qualifications
• Health, dental, and vision insurance options
• Retirement savings plans with company contributions
• Paid time off and holiday pay
• Opportunities for professional development and career growth
• Remote work flexibility within the United States (excluding Colorado and New York City)
• Employee referral and recognition programs

Equal Opportunity

Ross Stores Inc. is an equal employment opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. We consider applicants based on their skills, abilities, and experience, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other protected category under applicable law. Our goal is to attract, develop, and retain a talented workforce that reflects the diversity of our communities and customers.