Horizontal Talent Hiring for IT Mobility Support Specialist Full Time

POSITION SUMMARY

The IT Mobility Support Specialist is primarily responsible for performing administrative/analytic duties within our mobile device management solution. This resource will also be assisting with creation, analysis, and delivery of scheduled and ad hoc reporting for mobility spend and usage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide onsite technical support of mobile devices (iPhone/iPad/Android) on Mobile Device Management (MDM) System (WorkspaceOne)
• Assist with user rollout and new device registrations
• Provide Help Desk escalation support (L2)
• Configure and test new MDM features
• Maintain MDM system with health checks, retiring inactive devices, ensuring out of compliance devices are removed
• Assist with developing knowledge base articles for end users as well as IT support
• Effectively communicate with a wide range of colleagues including company leaders, project managers, and the IT staff
• Monitor wireless accounts for inaccuracies and identify areas for improvement
• Contribute to ongoing process improvement assignments as needed
• Assists staff with operational tasks as needed

REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

• Required Experience
  • Experience in planning and prioritizing multiple tasks
  • Strong analytical, problem solving and technical troubleshooting skills
  • Knowledge of one or more Mobile Device Management (MDM) platforms and experience supporting an MDM System
  • Strong understanding of mobile device operating systems (i.e. iOS and Android OS)
  • Quick learner who can quickly understand emerging mobile technologies

• Strong collaboration and project management skills to make recommendations for improvements, implement new MDM product features and convey changes to stakeholder teams

• Preferred Experience

• Using ServiceNow ticketing system
• Google Apps/Microsoft Office Suite
• Degree in an Information Technology related discipline

• CompTIA Mobility+, ITIL V4 Foundations, and MDM related certifications

• Other Requirements

• Ability to work independently and as part of a team
• Strong accountability and integrity for quality of work performed
• Prior experience working in a Corporate IT team environment
• Extreme attention to detail
• Approachable, and service oriented

• Able to work on site in the corporate office
• Excellent communication (both oral and written), documentation, and interpersonal skills

PHYSICAL DEMANDS

• Be able to remain in a seated position for more than 50 percent of the workday
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Must be able to lift over 30 pounds periodically
• Have adequate visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned