Hilton Grand Vacations Hiring for Call Center Agent Job at Las Vegas, NV Full Time

While other companies make you wait, Hilton Grand Vacations believes you deserve the peace of mind that comes with having access to benefits for you and your family from Day 1.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being recently named to Newsweek’s list of the most loved workplaces in 2021.

Apply today!

Below are a few of the positions we are currently offering:

• New Member Reservations Agent: In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations.

• VIP Reservations Agent: As a VIP Reservations Agent you will be responsible for driving company success through performing the following tasks to the highest standards:
• Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
• Coordinate full customer/concierge services to all guests including the selling of tours and activities
• Assist in the implementation and tracking of current and future marketing programs, according to the standards of professionalism adhered to by the Hilton Corporation
• Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentation, accommodations, premiums, upcoming vacations and promotions
• Complete fulfillment VIP package processing, room reservations, tour booking and charging credit cards
• Meet minimum production standards for activations
• Work with Resort Operations to resolve any accommodation issue
• Ensure the privacy and security of confidential information about our guest and our company

Why do Team Members like working for us:

• HGV now offers Day One Team Member Benefits
• Competitive base pay plus monthly performance incentive
• Generous Paid Vacation Day Program
• Discounted Hilton hotel rates worldwide
• Paid Sick Days
• Recognition Programs and Rewards
• 401(k) program with company match
• Employee stock purchase program
• Annual International Customer Service Week Celebration
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Business Casual attire
• Consistent day-to-day responsibilities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Internal Description

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you worked for Hilton Grand Vacations or Diamond Resorts before?

Work Location: One location