Any Employment Offers are Contingent Upon Successful Completion of the Following:
Verification of Work Authorization and Employment Eligibility
Substance Abuse Screening
Physical Exam (if applicable)
Background Checks for Badging/Security Clearances (if applicable)
About Hensel Phelps:
At Hensel Phelps, construction is our business. With world-class leadership and a well-honed approach developed over more than three quarters of a century, we employ expertise, experience, and ingenuity to build landmark properties – and build lasting relationships with our clients. We approach every project “The Hensel Phelps Way,” inspiring trust and delivering excellence in all we do. Our comprehensive construction services – from preconstruction through constructability and field management – deliver superior results on time and on budget. Hensel Phelps’ Virtual Design and Construction (VDC) technology enhances our ability to deliver projects faster, more cost effectively and with a greater level of quality.
The Hensel Phelps Way is built on four pillars: People, Process, Partnership and Technology.
An IT Technician must be a team player, self-starter and possess strong troubleshooting logic, and customer service skills. Primary functions of the position include providing technical support to end users (employees and partners) both in person and remote, configuration of new users, and line of business applications support in a help desk atmosphere.
Resident of Guam.
Some college credits in CS/MIS field.
United States Citizen or Permanent Resident.
Valid US Driver’s License or Territory License – Position located in Guam.
Must be able to get DBIDS pass for access/work on military bases.
Strong communication skills with an emphasis on customer service.
Strong problem-solving skills and ability to seek out technical solutions and be self-directed.
Ability to thrive in a fast paced, team environment.
Task-oriented with strong organizational skills.
Some technical capabilities or customer service work experience, preferred.
A two-year technical community college degree in computer science or MIS, preferred.
Any IT-related certifications, preferred. Familiarity with ITIL/ITSM concepts and ticketing systems, preferred.
Technical writing ability to document resolutions in an end user facing knowledge base, preferred.
Customer Service: Provide excellent customer experience to Hensel Phelps employees needing technology assistance.
Help desk: Ensure all end-user Incidents are fully documented and tracked to timely Resolution in ServiceNow. Escalate incidents to different teams, communicate and in general follow defined SLAs.
Hardware support: Diagnose hardware issues quickly and communicate with vendors for warranty claims.
OS support: Full administrative and troubleshooting responsibilities on the Windows10 OS.
Desktop software support: Microsoft Office 365, Bluebeam (PDF), Autodesk (BIM), Vista (Accounting) and others.
Web app/browser support: Ability to support company applications on multiple browsers (Edge, Chrome, Firefox).
Networking support: Understand office/jobsite network architectures, provide basic remote network troubleshooting (Cisco NAM).
Mobile Device support: Understand procedure to enroll new devices in Intune MDM.
Cybersecurity support: Run malware scans w/ Cisco AMP, configure MFA via Cisco Duo, track account activity on Exabeam.
Basic end-user administration: ADUC, Exchange, O365 Admin Center.
CLI/PowerShell: Ability to execute basic CLI and PowerShell cmdlets for troubleshooting purposes.
Expectation is to work out of Hensel Phelps area office with a daily presence on site; infrequent jobsite visits also required.
Hensel Phelps provides generous benefits for our fulltime employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (except Hawaii), and our employee assistance program (EAP). It also is eligible for employee-paid enrollment in vision and dental insurance, as well as optional participation in a flexible spending account (FSA). Hensel Phelps also believes in the importance of taking time to recharge. As a result, employees are eligible for paid time off beginning upon hire. Employees are also eligible for a company cell phone or cell phone allowance in accordance with company policy.
Equal Opportunity and Affirmative Action Employer:
Hensel Phelps is an equal opportunity and affirmative action employer. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor���s legal duty to furnish information. 41 CFR 60-1.35(c)
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