Healthcare Call Center Full Time

***Now Hiring*** Healthcare Call Center Rep in the Lincoln, RI 02865 area. Please review the following job description and APPLY NOW for immediate consideration.

Call Mike Richardson 586-710-7969 for more info!

Position Purpose:

In this role as a HR Coronavirus Call Center Representative, you will be:

Accountable for the delivery of outstanding Customer Service through a strong commitment to Health colleague needs with a demonstrated commitment to adhering to service levels, first call resolution and overall colleague satisfaction. This position requires the timely and efficient response to colleague inquiries regarding the coronavirus (COVID-19). Responsible for using HR systems and knowledge material to respond to inquiries, document and escalate cases as needed. All required training will be provided and supported.

Job Description:

• Respond to leave of absence inquiries regarding quarantine protocol due to the coronavirus (COVID-19).
• Open leave cases for colleagues who must be placed in quarantine based on the established quarantine protocols.
• Utilize the Absence Management platform to initiate and respond to leave of absence requests for personal leaves, health leaves and quarantine cases.
• Communicating to colleagues, HR team members as well as managers / supervisors and other key stakeholders either verbally and / or in writing.

Call Center is open 7 days a week (7am-12am)

MUST BE FLEXIBLE TO WORK ANY SHIFT DURING THIS TIME. Currently, this manager’s dept. is working 10:00AM – 6:30 PM

Pay Rate: $14.00 per hour

Benefits available after 90 days

Start Date: 6/29/2020

Job Requirements:

APPLY NOW for immediate consideration.

Call Mike Richardson 586-710-7969 for more info!

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