Finance, Accounting & Banking
Grand Casino Hiring for Grand Rewards Rep Starting at $16.00 Full Time
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description Summary
In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 FREE meal per day to all Associates.
SUMMARY
Responsible for promoting the success of the player’s club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.
ESSENTIAL DUTIES OF THE POSITION:
- Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.
- Distribute player’s club membership forms to guests and assists guests in completing.
- Maintain a strong working knowledge of the player’s club to effectively explain the club benefits to guests.
- Provide professional service to guests, ensuring a maximum level of guest service in the club operations.
- Maintain a working knowledge of the property facilities/amenities as well as current and upcoming special events and promotions, in order to act as an information resource to answer guest questions regarding all aspects of the casino.
- Maintain a strong working knowledge of the current software functionality of player’s club tracking system for completing job duties: setting up new members, maintaining guest account, redemption of points, coupons & comps; maintain accuracy in keying and coding for tracking purposes.
- Held accountable to a high degree for maintaining confidentiality of guest information, accurate and thorough company records.
- Ability to follow operational practices in regards to player’s club, marketing promotions, coupon redemption, complimentary and property in general.
- Assist in the flow of information throughout the operation by attending all communication meetings.
- Listen to guest complaints and concerns, and resolve issues, or direct issues to appropriate department for resolution.
- Maintain a high level of accuracy for coupon redemption; including coding for coupon tracking, maintenance and accountability of company issued funds.
- Assist in acquisition techniques of new players outside of counter service.
- Duties may include being responsible for the sales of tickets for upcoming entertainment and promotions through
the use of concert ticket software system. - Assist with the set up and tear down of staging and seating in the events center for entertainment and events and/or
the distribution of promotional items. - Excellent communication skills and good relations with all other departments; maintaining all guest service initiatives.
- Ability to work independently while maintaining close communication with Lead and/or Manager.
- Answer incoming phone calls with courtesy and assist as needed or forward to the appropriate venue.
- Receive and hand out guest’s coats in the coat check area, when applicable.
- Assist in casino promotions, events and entertainment; distribution and execution of these functions.
- Any and all other duties as assigned.
COMPETENCIES
- Trustworthy and collaborative relationships with others.
- Organized and flexible to meet the needs of the business, guests and associates.
- Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
- Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
EDUCATION and/or EXPERIENCE:
- One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
- Money-handling experience preferred.
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