What Part Will You Play?
Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
What Are We Looking For in This Role?
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Typically Minimum 4 Years Relevant Exp
Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?
Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Computer Skills – Basic computer skills
Industry Knowledge – Ability to develop basic payments industry knowledge
Research – Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Interested in joining a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet?...Apply For This Job
Hi Job Seekers, We have immediate requirements _ Technical Help Desk-Service Desk Specialist _ Location : Natick , MA Designation...Apply For This Job
Boeing Intelligence & Analytics (“BI&A”), a subsidiary of The Boeing Company, is seeking an Apprentice level Software Engineer to join...Apply For This Job
Locations: VA – Richmond, United States of America, Richmond, Virginia Front End Engineer Do you love building and pioneering in...Apply For This Job
Peraton Overview Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As...Apply For This Job
Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the...Apply For This Job