Provide professionalism and excellent customer service to all callers and guests.
Operate the telephone switchboard and direct and screen all incoming calls throughout the Home Office.
Monitor and control Home Office visitors through a sign in log and announce visitors to appropriate personnel.
Operate facility’s primary telephone console/switchboard.
Receive incoming calls, secure identity of callers and connect to proper parties.
Take and relay messages.
Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
Operate the IVR line.
Process online forms for IVR customer issues or complaints.
Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
Receive visitors by having them sign a log sheet; announce and direct to proper party.
Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
Record all Home Office job applicants on affirmative action data sheet.
Set up vendors and maintain vendor database.
Assist customers with enrolling and resetting passwords for eBilling accounts.
Provide instructions to customers on how to make online payments.
Email billing invoices to customers upon request.
Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
Act as liaison for employees and building maintenance.
Assist Accounts Payable as needed.
Assist Executive Admin.
Education, Training, Experience and Licensing/Certification Requirements:
High school diploma or general education degree (GED).
Two (2) to three (3) years customer service and/or switchboard experience.
Waste Industries is an Equal Opportunity Employer.
We will make reasonable accommodations to enable employees to perform their jobs.
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Location Work from Home/Remote
Job Type Transportation
Experience Not Specified
Date Posted 06/09/2022
Job ID 6483/4885/18193
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