Customer Service Representative – Lakeland, FL
Salary: $16.29 per hour / $32,805 annually
Salary with a 220/2044 Florida Insurance License or equivalent: $17.28 per hour, $34,805 annually
Salary with a Bachelor’s Degree: $18.27 per hour, $36,805 annually
Note: To assure safe and healthful working conditions for everyone, GEICO has implemented rigorous safety measures and policies. Please see below for further safety protocol guidance.
When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems instead of lingering on them, you’re a perfect fit to grow your career with GEICO. We’re looking for Customer Service Representatives for our Lakeland, FL office. This role is for people-people eager to offer the high-quality customer service they themselves would want to receive. You’ll be on the front phone lines: answering billing questions, making policy changes, and giving recommendations to fully protect policyholders. Join us and demonstrate the value of being insured by GEICO while sharpening your relationship-building skills. If you want to grow together, let’s talk.
As a full-time Customer Service Representative, you’ll enjoy our Total Rewards Program* which includes:
Flexible scheduling options
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Paid Training and Licensures
Qualifications & Skills:
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
Solid computer and multi-tasking skills
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
Ability to work comfortably and grow in a fast-paced, high-volume call center environment
Eagerness to explore new skills and different career paths
Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
Temperature screening when entering the building
Daily health survey
Social distancing measures
Required mask wearing in common areas
CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
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