Field Technical Service Specialist – NY, CT, NH, ME, Northern NJ, Eastern PA Full Time

Careers that Change Lives
If you have a passion for field service and thrive being a road warrior (75% travel), this job could be for you.

In this role, you would be the primary technical representative for Medtronic Atrial Fibrillation Solutions customers and the sales and clinical teams. The Field Service Engineer (FSE) is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all AF Solutions systems at customer sites.

A Day in the Life

The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

Main Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation of AF Solutions consoles.

Maintain and submit technical records and documentation as per regulatory requirements.

Provide information from experiences in the field to colleagues in the office as well as updates to the database.

Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.

Provide input to Engineering and Manufacturing for upgrades to AF Solutions products.

Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.

Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.

Investigate, analyze and recognize trends in technical data as it relates to AF Solutions products.

Participate in special projects as requested by the US Field Service Manager or designee.

Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Physical/environmental Attributes

Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.

Environmental exposures include eye protection, infectious disease and radiation

Frequently required to use hands to finger, handle or feel objects, tools or controls.

Ability to effectively use a mobile phone, PC, keyboard and mouse

Frequent bending/stooping, squatting and balance

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Must be insurable and maintain a valid drivers license.

Ability to travel extensively with ease (approx. 75% of time)

Must be able to drive approximately 30% of the time within assigned territory.

Environmental exposure to infectious disease and radiation.

FSE’s are required to be within their assigned territory each day to be available as unscheduled needs arise.

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• Bachelor’s degree in an Engineering discipline and 2+ years’ experience in field service, quality assurance, complaint testing, design or compliance testing of medical, aerospace or other technical devices. A Master’s degree in an Engineering discipline can be considered in lieu of this experience.

or

• 5 years of field service, quality assurance, complaint testing, design or compliance testing of medical, aerospace or other technical devices plus a Bachelor of Science Degree in a non-engineering discipline

• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF Solutions products and services.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Medtronic