“We’re not in the shipping business; we’re in the information business.” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
The Operational Experience (OXP) Support Specialist for Customs plays a critical role in our corporate office in support of our core systems used by the company’s brokerage operations, particularly exp.o Customs, Product/SKU Management (PSM) and Harmonized Schedule Service (HS). The Support Specialist communicates daily with branches around the world, solving issues, facilitating code releases and playing an active role in the development of exp.o Customs. As part of the team, the Support Specialist will be responsible for working with global customers, customs product leaders, incident problem management in a 24/7 environment, helping to identify issues and improving our processes and systems. Every day is different. Come prepared to learn, share and provide the very best in customer service!
Responding to and resolving Support Tickets timely
Facilitating support through research and resolution, and communication to users during system downtimes.
Working with the Customs product team to identify training issues or opportunities for users.
Working with the Customs product team and development to identify and prioritize application bugs
Collaborating with other teams responsible for supporting applications that interact with exp.o Customs, PSM and HS
Documenting knowledge solutions and workarounds for support troubleshooting
Communicating with technical support at US Customs Border Protection (CBP)
Exceptional customer service
Superior organization skills
Ability to create instructional and technical documentation
Experienced problem solver
Ability to resolve problems creatively using technology and research
Skilled in applying a variety of triage and analysis techniques
Knowledge of Unix, scripting, SQL and programming languages
Experience in Customs brokerage operations
Experience in Transportation and Logistics
Experience improving processes
Degree or comparable work experience
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Position is full time (40 hours per week) Monday through Friday. We are a business professional attire company.
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines. Successful candidates must pass a background check.
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