Ethos Veterinary Health LLC Hiring for Client Care Representative Full Time

Urgent Care by Ethos – is part of the Ethos Veterinary Health (www.ethosvet.com) network of hospitals, providing our clinicians the opportunity to be part of a larger network, but still maintain our distinctive identity. The focus of Ethos is on advancing veterinary medicine, along with providing high quality, compassionate care, which improves the lives of patients and their human companions. Our approach focuses on innovation, team development and collaboration.

Our Urgent Care centers bridge the gap between general practice and emergency. Our 2-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies.

Urgent Care Hours of Operation: Monday – Friday = 2 PM – 10 PM & Saturday – Sunday = 10 AM – 7 PM

About the Job: As a client care representative your duties will include:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process check-ins promptly and efficiently, schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, emailing, submitting pet insurance for example
• Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan

About You:

• One year of customer service experience. Veterinary practice, specialty/emergency preferred but not required
• Ability to work in a fast paced, highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required
• Detail oriented with good organizational, communication and time management skills

Benefits:

• Highly competitive and comparable wages based on experience and skill set
• Partnership with Purdue VT program/scholarships
• Competitive Vet Assistant and RVT CE allowance annually
• VetBloom access: RACE approved continuing education, training and curriculum library
• License application and renewal reimbursement for RVT’s
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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