DISYS Hiring for Customer Service Representative Job at Alpharetta, GA Full Time

Job Description

Position: Customer Service Representative – II

Location: Hybrid

Duration: 6 Months (Strong possibility of extension)

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training.

Description: Customer Service Representative

• As a member of the Executive Relations Team, you will be responsible for handling the most urgent, complex, and sensitive customer and regulatory agency interactions on behalf of our Senior Leadership team.
• Additionally, the position will address every type of executive and agency matter.
• The team partners with various customer-facing and support function groups to protect our business operations, employees, and brand.
• Analyze and interpret customer data (complaint, promo, network trends) to identify customer experience and value proposition ads.
• Continuous growth in the role, adapting to constant business changes and line of business evolutions.
• You will resolve inbound customer cases received via phone, email, executives, and Government Agencies by de-escalating, and renegotiating the solution.
• Address any escalations to meet business needs that may require case handling outside of the typical case assignments, including incoming/outgoing calls.

You’ll need to have: Customer Service Representative

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience in a Customer Service organization.
• Experience in resolving complaints and minimizing conflicts.

• Strong written and verbal communication skills.

• We encourage you to apply even if you don’t meet every “even better” qualification listed above.

Customer Service Representative

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Schedule:

• 8 hour shift

Work Location: Multiple Locations