DISA is highly committed to quality and service excellence. DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Position Summary: Verifies incoming information, researches problems, quickly resolve errors, and ensures the accuracy of results that are being processed through a propriety information management system. Qualifications required: • High School Diploma • Intermediate skill level in Microsoft Office Suite • Minimum typing speed of 40 words per minute Qualifications desired: • Retail or corporate customer service experience • Experience with internet browsers and web based applications • DISAWorks® system experience Essential functions and responsibilities: • Processes forms related to various services received from clients, company and third party facilities • Researches data issues and errors in DISAWorks®, a proprietary data management system • Contacts clients, companies and third party facilities to retrieve forms, gathers missing data, and corrects erroneous data • Provides training and assistance to clients, companies, and third party facilities on how to follow the correct procedures to prevent future issues • Documents research performed and actions taken to resolve issues Nonessential skills and experience: • Provides reception services in the absence of the receptionist • Performs other related duties as assigned
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