Director, Patient Support Services Full Time NEW

This leadership role sits at the center of patient access, support operations, and cross-functional commercialization efforts within a rare disease portfolio.

You will be responsible for shaping and executing a comprehensive patient support strategy that improves access, onboarding, and adherence across multiple therapies.

The role combines operational ownership, strategic program leadership, and hands-on oversight of patient support services, vendors, and internal teams.

You will collaborate closely with Market Access, Field Teams, Medical, Brand, Legal, and other stakeholders to ensure a seamless patient and provider experience.

A key focus of the role is optimizing service delivery while advancing program performance across existing and newly launched therapies.

You will also translate data and insights into actionable improvements that strengthen patient outcomes and business impact.

This is a highly visible leadership position requiring strong cross-functional influence in a complex pharmaceutical environment.

Accountabilities

• Lead the design, execution, and continuous improvement of patient support services across a rare disease portfolio, ensuring alignment with brand and access objectives.
• Oversee end-to-end program operations including internal teams, field case managers, CRM systems, and external vendors.
• Drive patient onboarding and adherence initiatives by identifying and removing access barriers throughout the treatment journey.
• Manage program budgets across multiple brands, ensuring financial efficiency and strong operational performance.
• Partner with cross-functional stakeholders including Market Access, Sales, Medical, Legal, and Commercial teams to align strategy and execution.
• Analyze program performance data and present insights and recommendations to senior leadership to guide decision-making.
• Develop and implement innovative service enhancements that improve patient and provider experience and strengthen therapy access.
• Ensure compliance, governance, and quality standards across all patient support activities and communications.
• Lead, develop, and inspire internal teams and external partners to deliver consistent, high-quality service outcomes.
• Contribute to strategic planning for product launches and lifecycle management within the rare disease portfolio.

Requirements

• 12+ years of progressive experience in pharmaceutical, biotech, or healthcare industry roles, including at least 3+ years in leadership positions.
• Strong experience in patient support services, market access, patient engagement, or field reimbursement programs.
• Deep understanding of U.S. healthcare systems, reimbursement pathways, and payer dynamics.
• Experience working with specialty products, biologics, infusion therapies, or rare disease launches is highly preferred.
• Proven ability to manage complex, cross-functional initiatives in fast-paced, highly regulated environments.
• Experience with CRM systems and patient support platforms, including workflow and data management processes.
• Strong leadership skills with the ability to influence internal stakeholders and external partners at senior levels.
• Excellent communication and executive presentation skills, both written and verbal.
• Strong analytical, organizational, and problem-solving capabilities with attention to detail.
• Ability to travel up to 30% as required.
• Demonstrated ability to operate ethically and collaboratively in a matrixed environment.

Benefits

• Competitive annual base salary ranging from 183,100 to 305,200 USD.
• Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
• Performance-based bonus and equity award eligibility.
• 401(k) retirement savings plan with company match.
• Paid time off and paid family leave, including parental and military leave.
• Wellness and fitness support programs, including reimbursements and on-site resources where available.
• Employee assistance and health improvement programs.
• Strong focus on career development and internal mobility opportunities.
• Inclusive and collaborative culture focused on patient impact and innovation.
• Additional country-specific benefits depending on location.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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