Director of Online Faculty Success and Course Operations Full Time NEW

Monday-Friday 8:00am-4:00pm

Work Environment

This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Employees thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan’s Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.

What is the opportunity?

Rowan Online is dedicated to expanding access, empowering students, and elevating the impact of high-quality digital education. We are seeking a strategic and student-centered leader to serve as the Director of Online Faculty Success and Course Operations. In close collaboration with the Academic Affairs Office and academic departments, this role supports and coordinates online course scheduling, staffing, and faculty support for online programs. The Director ensures students have access to the courses they need to progress toward graduation while fostering strong partnerships between Rowan Online and the academic enterprise. This position leads, manages, and evaluates a team responsible for supporting academic departments through faculty recruitment coordination, onboarding, training, and operational support of online courses, ensuring high performance and alignment with institutional goals.

What is in it for you?

You will have the opportunity to make a meaningful impact on student access and persistence within a growing online division of Rowan University. This role offers the opportunity to lead and develop a high-impact team while shaping operational strategy within a growing online division and the ability to shape the online student experience through thoughtful planning and partnership. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).

What will you be doing?

Student-Centered Scheduling

• Develop and implement division-wide scheduling practices that prioritize student access and timely progression.
• Oversee operations and coordination of master online course schedules in partnership with academic departments, Academic Affairs, and advising teams.
• Address operational challenges such as course cancellations, low-enrolled sections, and faculty staffing gaps in collaboration with academic leadership.
• Work collaboratively with advisors and academic departments to remove barriers to registration and promote accessible scheduling pathways.

Faculty Recruitment & Support

• Lead coordination and operations of the online faculty pool, including recruitment processes, onboarding, and training in close partnership with academic departments..
• Coordinate efforts to support academic departments in meeting staffing needs aligned with student scheduling demands.
• Provide operational support to academic departments for recruitment, hiring coordination, and contracting processes in partnership with Academic Affairs and in accordance with university policies.
• Design and deliver faculty orientation and ongoing professional development opportunities in collaboration with academic partners.
• Partner with HR, the Registrar, Academic Affairs, and Online Operations teams to ensure efficient processes and timely resolution of issues.

Operational Leadership

• Lead and evaluate day-to-day operations of online courses and the performance of the operations team, with a focus on efficiency and positive student outcomes.
• Set clear timelines, goals, and benchmarks for staffing and scheduling.
• Represent Rowan Online in collaboration with university academic leadership to align scheduling with institutional priorities.
• Introduce innovative solutions to improve course scheduling, faculty support, and student success.
• Support team professional growth in online education and course operations best practices.
• Directly supervise, manage, and evaluate operations staff, including setting performance expectations, conducting regular performance reviews, coaching for development, and addressing personnel matters in alignment with university policies.

Data-Driven Improvement & Assessment

• Lead day-to-day operations of online course scheduling and faculty coordination with a focus on service, efficiency, and student access.
• Establish clear timelines and operational goals for staffing and scheduling cycles.
• Represent Rowan Online in collaborative discussions with Academic Affairs and university academic leadership to align course planning with institutional priorities.
• Introduce process improvements to enhance course scheduling, faculty support, and cross-departmental coordination.
• Support team professional growth in online education and course operations best practices.

What do we require from you?

• Bachelor’s degree from an accredited institution.
• Four (4) years of professional experience managing projects, administrative operations, or scheduling in higher education.
• Demonstrated supervisory experience, including direct staff management, performance evaluations, coaching, and personnel actions.
• Knowledge of higher education scheduling policies and practices.
• Proven ability to build collaborative relationships with faculty, staff, and stakeholders.
• Ability to apply scheduling data to support student success.
• Strong communication skills and experience working with diverse student populations.
• Team-oriented leadership style.
• Successfully complete criminal clearance as required.

Preferred

• Master’s degree in Education, Higher Education Administration, Instructional Design, or related field.
• Experience managing online course operations, guided pathways, or centrally supported online programs.
• Familiarity with LMS and scheduling software.
• Experience using data analytics to optimize staffing and improve student outcomes.
• Experience leading professional development programs for faculty.
• Knowledge of equity-minded practices in course scheduling and faculty support.
• Strong project management skills and ability to lead cross-functional initiatives.

Want to join?

If you are passionate about supporting faculty, shaping online education, and contributing to student success, we want to hear from you!

Salary And Benefits

In compliance with The State of New Jersey’s Pay Transparency Act, the annual base salary range for this position is Managerial ($100,000.00 – $115,000.00), with placement within the range determined by candidate’s qualifications, professional experience, internal equity, and other factors. The university may consider compensation above this range based on verified experience, specialized skills, or other job-related factors consistent with pay-equity guidelines.

For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 & 4.10)

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).

For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/

Notes

Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

Only completed online applications submitted on or before the posted deadline will be considered.

Equal Employment Opportunity Statement

Rowan University is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.