Director of Jewelry Education & Customer Experience Full Time NEW

Super Pawn is a modern pawn business focused on transforming the traditional experience through integrity, transparency, and exceptional customer service. Specializing in loans and purchases of jewelry, luxury items, and firearms, Super Pawn ensures a relaxed, professional, and no-pressure atmosphere for clients. Our team of skilled experts provides competitive, top-dollar offers with a commitment to customer-first service. Super Pawn stands out by delivering a trusted and innovative approach to pawnbroking, making it a preferred choice in the industry.

Role Description

This is a full-time, on-site role located in the Dallas-Fort Worth Metroplex for a Director of Jewelry Education & Customer Experience. The director will oversee the design and implementation of educational programs, develop training curricula for team members, and ensure consistent, high-quality customer service across all interactions. Responsibilities include mentoring and coaching staff, leading educational initiatives, monitoring performance metrics, and driving improvements in both employee knowledge and the customer experience.

Qualifications

• Proven experience in Curriculum Development and Program Development
• Background in Education, including Training or Instructional Design
• Demonstrated Educational Leadership and ability to mentor and guide teams
• Strong Coaching skills to foster employee growth and performance improvement
• Excellent communication and interpersonal skills
• Ability to work on-site in the Dallas-Fort Worth Metroplex
• Knowledge of jewelry, luxury items, or pawnbroking industry is a plus
• Bachelor’s degree in Education, Training, or a related field preferred