Director, Intelligent Engagement Product Management Full Time

Director, Intelligent Engagement Product Management

Apply Job ID 1-44398 Date posted 05/06/2020 Location Burlington,
Massachusetts
Company Overview:
Nuance is the pioneer and leader in conversational artificial
intelligence (AI) innovations that bring intelligence to everyday work
and life. We deliver solutions that understand, analyze, and respond
to people, amplifying human intelligence to increase productivity and
improve security. With decades of both domain and AI expertise, we
work with thousands of organizations across a wide range of
industries.
Join our team! At Nuance, we are constantly reinventing how people
connect with technology and with each other. Our AI-powered solutions
empower organizations to transform business as usual. For decades,
the world s leading financial, healthcare, telecommunications,
retailers, and government organizations have trusted Nuance to bring
them award-winning solutions that deliver more meaningful outcomes and
empower a smarter, more connected world. From clinical speech
recognition technologies that free physicians to spend more time
caring for patients to real-time intelligence that powers billions of
customer interactions, we re deeply committed to helping organizations
push the boundaries of what s possible.
Job Summary:
Summary:
Nuance Enterprise is re-inventing the way brands engage with consumers
by leveraging Artificial Intelligence (AI) to make that engagement
simple. Through our Intelligent Engagement solutions, we enable
billions of engagements across channels, modalities (speech, text),
modes (live and virtual assistance), real-time and asynchronous.
In this highly visible role, the Director of Intelligent Engagement
Solutions Product Management is responsible for driving a shared
product vision and accompanying roadmap for a platform of solutions
that enable our mission of making engagements between brands and
consumers simple. This is an exciting time to be involved in virtual
agents, speech recognition and cognitive AI solution and drive the
state of the art forward.
Principal duties and responsibilities:

• Create the vision and product roadmap for the Intelligent

Engagement Platform leading to product execution

• Drive out-of-the-box thinking to developing innovative solutions

by linking product and technology elements

• Work closely with customers and sales organization to articulate

the value of the portfolio in both technical and business terms
while gathering market requirements as input into product
definition

• Lead marketing opportunity identification, product definition,

product strategy and planning as well as growth management

• Provide a structured approach to product management to oversee

offerings from inception and ideation through design, build,
launch, growth, enhancement and eventual sunset

• Take ownership with a CEO mentality and work across functional

group to ensure the commercial success of the solution

• Ensures the success of products by enabling a team of seven

product managers to succeed through coaching and direction, and by
facilitating and enforcing the organization s product management
process
Knowledge, skills and qualifications
Education: MS or BS in Engineering, Computer Science, or related
Technical Degree; MBA preferred
Minimum years of work experience: 15+
Required skills:

• Strong understanding of the customer engagement/ customer

experience enterprise segment

• Deep product management experience, including disciplined approach

to new product introduction process

• Demonstrated ability to drive measurable business outcomes
• Proven experience delivering AI and SaaS solutions
• Strong technical aptitude combined with business savvy
• 10+ years leading and managing a product management team with

responsibility for workforce planning and staffing budgets

• Analytical, with a great capacity to think and act strategically
• Able to take concepts and bring them to life
• At ease creating a product vision and translating it into easily

understandable value propositions

• Dynamic, with strong interpersonal and communication skills
• Comfortable interacting and working with people at all levels of

an organization from highly technical to the C-suite
Preferred skills:

• Familiar with Natural Language Understanding and AI technologies
• Familiar with Product Management tools including Aha, Jira and

Salesforce
Additional Information:
Nuance offers a compelling and rewarding work environment. We offer
market competitive salaries, bonus, equity, benefits, meaningful
growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team
and become part of our continuing success.
Nuance Communications, Inc. ( Nuance ) is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
age, color, religion, sex, national origin, disability, veteran
status, gender identity, sexual orientation and other legally
protected characteristics. The EEO is the Law poster and its
supplement is available here. If you need a reasonable accommodation
because of a disability for any part of the employment process, please
call Talent Acquisition Team and let us know the nature
of your request and your contact information.
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