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Desktop Support Analyst – Leading P&C Insurance Carrier
About Our Client:
Our client is a leading Property & Casualty (P&C) insurance carrier known for providing innovative and comprehensive insurance solutions to businesses and individuals. With a strong commitment to customer service and technological advancement, they are investing in cutting-edge tools and systems to enhance the experience for their clients and employees alike.
As they continue to grow and expand their operations, they are seeking a motivated Desktop Support Analyst to join their dynamic IT team. This entry-level role offers the perfect opportunity for a recent graduate or someone with 0-3 years of experience to start their career with a well-established and respected organization.
About the Role:
James Search Group is partnering with this prominent P&C insurance carrier to find a Desktop Support Analyst who will provide technical support for end-users within the organization. This role offers a fantastic opportunity for someone looking to grow their IT career, troubleshoot desktop and hardware issues, and ensure employees have the necessary tools and resources for success.
Key Responsibilities:
- Provide first-level technical support for desktop hardware, software, and network issues to end-users within the company.
- Troubleshoot and resolve problems related to operating systems, applications, printers, and other technology tools.
- Install, configure, and upgrade desktop systems, software, and applications in a timely manner.
- Assist in the setup and maintenance of hardware (desktops, laptops, monitors, etc.) for employees.
- Respond to service desk tickets, prioritize issues, and escalate more complex issues to senior IT staff.
- Document technical procedures, FAQs, and user guides to improve support efficiency.
- Assist with system imaging, deployment, and other IT projects as needed.
What We’re Looking For:
- Experience: 0-3 years of experience in desktop support, IT support, or a similar role.
- Technical Skills: Familiarity with Windows and Mac OS, office applications (Microsoft Office), and basic networking concepts.
- Problem-Solving: Strong troubleshooting skills and ability to solve a variety of technical issues.
- Communication: Excellent interpersonal and communication skills, able to work effectively with non-technical end-users.
- Education: A degree in Information Technology, Computer Science, or a related field is a plus, but not required.
- Certifications (Preferred): CompTIA A+, ITIL, or similar certifications are a plus but not required.
Why This Role?
- Excellent opportunity for entry-level candidates to grow their IT career within a leading P&C insurance carrier.
- Join a team that values employee development and provides ample training opportunities.
- Work in a collaborative and supportive environment where you’ll be able to contribute to key IT initiatives.
- Gain exposure to a wide range of technologies in a dynamic, fast-paced industry.
Compensation & Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance, 401(k), and paid time off.
- Opportunities for career growth, ongoing training, and development.
- Flexible work schedule options.
If you are an enthusiastic and tech-savvy individual looking to start your career in IT and make an impact in the insurance industry, we’d love to hear from you!
Our client is an equal-opportunity employer, committed to fostering diversity and inclusion.
To apply, please follow the instructions below, and a member of our team will be in touch.
