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Sales & Marketing
Demant Hiring for Sales & Service Tech (e3) Job at Hanover, MD Full Time
Overview:
Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, Demant is active and engaged.
Demant covers five business areas: Hearing Care, Hearing Aids, Hearing Implants, Diagnostics, and communications. e3 Diagnostics is part of the Diagnostics Division and is seeking a Sales and Service Technician to join our team in the Hanover, MD office; this e3 Sales and Service Technician is the equipment expert that our customers rely on for all their audiological instrumentation needs: new equipment solutions, technical repairs and NASED-certified calibration.
Responsibilities:
- Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment.
- Build and maintain customer relationships, provide service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement.
- Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required.
- Maintain accurate records of customer contact and equipment.
- Prospect for new service and generate sales leads for Regional Sales Manager follow up.
- 80% travel to customers location within assigned territory, works independently with minimal supervision.
- Responsible for calibration of equipment received at the regional office; schedule return to customer when completed (company vehicle provided).
- Demonstrate Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude
- All other duties as assigned
Qualifications:
- 2 year Technical or Engineering degree or related experience required in lieu of degree/certificate.
- Knowledge of Microsoft office, experience with database management systems.
- Willingness to obtain and maintain Certification National Association of Special Equipment Distributors (NASED), certification training provided by e3 Diagnostics.
- Must have a valid driver’s license and maintain clear driving record.
- Effective verbal & written communication with professional appearance.
- Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
- Some overnight trips will be required.
- Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.