Customer Success Manager – Moving Full Time NEW

Yembo is a fully remote company on a mission to bring trust and transparency to the home services industry. Our AI technology transforms smartphone videos into virtual surveys enabling workflow specific deliverables for businesses in the Moving & Storage space. We are moving from “early-stage startup” to “market leader,” and we need a Customer Success Manager who can bridge that gap.

Yembo is looking for a Customer Success Manager (IC3), to work East Coast hours.

This person will think like an owner. You won’t just be “checking in” on accounts; you’ll be the commercial engine for our most strategic clients. You will own the strategy to turn complex enterprise accounts into long-term advocates, ensuring that Yembo is deeply embedded in their daily operations.

What You’ll Do

• Drive Net Revenue Retention (NRR): You are responsible for the financial health of your book of business. You will identify expansion opportunities and navigate renewals with a focus on growth.
• Architect Value: Move beyond “usage metrics.” You will define, track, and present hard ROI—showing VPs and C-Suite executives exactly how Yembo is saving them money and time.
• Operationalize Success: You aren’t just following a playbook; you’re building it. You’ll identify friction in the customer journey and work with Product and Sales to fix it.
• Strategic Turnarounds: You’ll step into accounts that are under-utilizing the platform and use discovery and influence to pivot them back to success.
• Voice of the Market: Act as a bridge between our users and our AI engineers to ensure our roadmap stays ahead of industry needs.

Who We’re Looking For

• Experience & Drive: You possess a minimum of 2-4 years of customer success experience within a high-growth SaaS setting. Beyond simply seeking a role, you are driven by a desire to significantly impact and shape the industry.
• Business Acumen: You recognize that customer success is a dual outcome: the customer must realize value, and Yembo must achieve growth. Therefore, you are adept at engaging in discussions regarding ROI, budgets, and opportunities for

expansion.

• Executive Presence: You lead QBRs with confidence, translate technical value into business outcomes, and handle objections with data-backed responses.
• Change Management: You guide customers from hesitation to advocacy, turning “we’ve always done it this way” into genuine platform adoption.
• Strong Communicator: You can explain technical concepts to non-technical audiences and run effective customer meetings.
• Startup Mentality: You’re energized by building processes, not just following them. Ambiguity doesn’t slow you down.
• Comfortable with Data: You use Salesforce/HubSpot daily and can pull reports to tell the story of your accounts.

Salary: $88,000 + OTE

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)
• Retirement Plan (We offer a 401k with 4% company match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)
• Parental Leave for both caregivers
• Annual Events & Meetups
• Work From Home (Fully Remote Team)
• Stock Option Plan
• Learning & Development Opportunities

If you don’t meet all the requirements but think you would be a great fit for our team, we’d still love to meet you and encourage you to apply! Additionally, check out our careers page for more information on Yembo!

Notice

Yembo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Yembo does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.