Customer Service Resolutions Agent – Work from Home – Temporary/Permanent Full Time

Contax360 BPO Solutions has been recognized as one of the leading providers of global contact centre
solutions and a dynamic, focused and upwardly mobile organization.

$12.00 per hour (W2)
Part time: 20-29 hours per week
Full time: 30-40 hours per week
Work from home

Opportunity
An exciting opportunity for the right individual to join an energetic and seasoned team, we are seeking qualified and professional individuals who can work from home. The Customer Service Resolutions Agent will be responsible for providing exceptional service to every customer and will respond to all inquiries in an efficient, professional and friendly manner.

Specific Duties

• Respond to and resolve inbound phone inquiries and complaints from customers in a professional and timely fashion.
• Manage large amount of incoming calls on a daily basis.
• Provide technical support to customers.
• Navigate computerized system to update customer management systems (“CMS”) database as needed.
• Reply to emails received by customers when necessary to achieve issue resolution.
• If requested by the customers a follow-up call is conducted in order to achieve issue resolution in accordance with client standards.

SKILLS REQUIRED

• Computers: Basic knowledge of internet (tools & applications) and Windows OS, ability to navigate multiple applications both desktop and web based.
• Typing/Keyboard Skills: 25wpm.
• Good Verbal and Written Communication Skill: Ability to speak English clearly and type grammatically correct sentences, articulate thought processes effectively, listens intently and comprehends accurately, has smooth flow of speech.
• Highly motivated and energetic, and able to thrive in a fast-paced environment.
• Detail oriented with the ability to work as a team player.

EDUCATION

High school Diploma or equivalent

EXPERIENCE

1-2 years in Customer Service/Retail/E-Commerce

OTHER REQUIREMENTS

Ability to work from home – i.e. having reliable internet connection and a desktop or laptop computer with a minimum of 4 GB of RAM.
All applicants should be 18 years of age and possess a valid government ID
Able to work a floating schedule from 8:00am to 10:00pm EST

Please review the links below for resource information.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on “Submit”, will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in “Withdraw” in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.

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