Computershare Hiring for Customer Support Associate III Job at Greenwood Village, CO Full Time

Location: Greenwood Village, CO

We Give You A World of Potential

We have a unique opportunity for someone to contribute their talents and strengths as a Customer Support Associate III.

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• At Specialized Loan Servicing (SLS), we are an industry leader in mortgage servicing solutions for the financial services and investment banking industries. As part of Computershare – the world’s largest stock transfer agent – we have grown rapidly in Colorado and Arizona to meet the evolving needs of our clients.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in.

A Role You Will Love

The Customer Support III Associate is responsible for ensuring accurate and timely delivery of loan administrative functions, including Payoff/Reinstatement quote delivery, responding to credit disputes received from the 4 agencies, various account maintenance updates within company, investor, and regulatory guidelines. The position is responsible for a wide variety of servicing products and specializations.

Some of your key responsibilities will include:

• Accurate/timely completion of credit disputes and inquires, including systematic updates/corrections.
• Accurate/timely completion of account update tasks received through multiple workflow paths. Tasks must be completed in compliance with Federal regulatory standards such as the CFPB guidelines, FCRA, RESPA.
• Conduct account research through the utilization of multiple company application to properly respond to internal and external inquires while remaining compliance with government regulations.
• Process incoming mail items, proper and accurate sorting of live mail, opening tasks, creating workflows, imaging timely and within company guidelines.
• Other duties or tasks as assigned by management.

What Will You Bring to The Role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires attention to detail and some evaluative judgment based on best practice and previous experience. The role holder is expected to resolve problems and influence change throughout the organization. The role holder is expected to develop and apply innovative solutions.

Other education and key skills required for the role include:

• High School diploma or general education degree (GED)
• 1-2 years of prior experience in the mortgage/Financial industry
• Critical thinking and independent judgement skills
• Detail oriented, with strong organizational, process driven skills
• Self-motivated and can work autonomously
• Problem solves with minimal supervision
• Intermediate knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to work under stringent deadlines

A Company to Be Proud Of

Computershare (ASX: CPU) is a world leader in financial administration with over 16,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards You Will Love

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. Colorado Applicants Only: $45,000 – $50,000 Annualized Compensation

A Diverse and Inclusive Place to Work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

The more we value and draw upon different perspectives, the better equipped we’ll be to solve the challenges of a constantly evolving business environment, and to fulfil the expectations of our customers around the world.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-Secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.