Ref ID: 02423-0011481153
Classification: Operations Processor
Compensation: $24.00 to $26.00 hourly
Our client, a financial services institution, has engaged our firm to exclusively staff a large project in downtown St. Louis for Quality Assurance Analysts for a two year project! On a daily basis, the quality assurance analysts will assist the organization by investigating consumer complaints that are lodged against branch bank locations. The quality assurance analysts will handle internal investigations and legal document review. The quality assurance analysts will search for signed consent forms, customer payment history, account status etc. to help make a decision on corrective action or process change. The quality assurance analysts will be responsible for writing a professional summary of the complaint, the investigation, the findings of the investigation and may make suggestions on resolution. The quality assurance analysts will review, research, and analyzes specific metrics surrounding sales and referral activities as they relate to potential sales and service quality violations within Regional Banking which can surface from a number of sources. The quality assurance analysts will conduct moderate to complex reviews including data analytics and trending of sales quality findings, packaging succinct case files and effectively communicating findings to appropriate contacts or partners when necessary. This individual must be able to clearly communicate overall processes and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identified inconsistencies.
Desired Qualifications: • Bachelor’s Degree in Criminal Justice or Finance Strong comprehension and knowledge of MS Office Access, Excel and Word • Strong verbal and written communication skills with emphasis on business writing and summarization • Recent experience dealing with complex problems including documentation of dispositions and resolutions • Ability to listen, elicit information efficiently, comprehend and resolve complex issues • Interest in learning and embracing new technologies • Branch banking experience preferred Don’t miss out on this opportunity to join the industry leader! .
Accountemps, a Robert Half Company, matches highly skilled professionals with accounting finance jobs on a temporary and temporary-to-hire basis. From accounting clerks and bookeepers to accounts payable and staff accountants, we provide you with access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
Download our mobile app to take your job search on the go!
Contact your local Accountemps office at 888.490.3195 or visit www.roberthalf.com/jobs/accountemps to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans
By clicking ‘Apply Now’ you are agreeing to Robert Half .
HIRING ALERT!!! The SBA Office of Disaster Assistance (ODA) is the Federal government’s primary source of money to help businesses...Apply For This Job
Job Description Would you like to be part of a team that is redefining the IT industry? Amazon Web Services...Apply For This Job
Energized CPA/Tax and Financial Services firm is seeking an experienced SeniorTax Accountant for our Wildwood, MO location. We are a...Apply For This Job
Join a member-driven leader in a fast-paced, challenging and collaborative environment with the shared mission of supporting America’s network of...Apply For This Job
Company Description: Crown Equipment Corporation, one of the world’s largest lift truck manufacturers, offers local support on a global scale...Apply For This Job
Ref ID: 02310-0011467310 Classification: Loan Servicer/Administrator Compensation: $60000.00 to $65000.00 yearly Our client, a community bank in the Twin Cities,...Apply For This Job