Ref ID: 02423-0011481153
Classification: Operations Processor
Compensation: $24.00 to $26.00 hourly
Our client, a financial services institution, has engaged our firm to exclusively staff a large project in downtown St. Louis for Quality Assurance Analysts for a two year project! On a daily basis, the quality assurance analysts will assist the organization by investigating consumer complaints that are lodged against branch bank locations. The quality assurance analysts will handle internal investigations and legal document review. The quality assurance analysts will search for signed consent forms, customer payment history, account status etc. to help make a decision on corrective action or process change. The quality assurance analysts will be responsible for writing a professional summary of the complaint, the investigation, the findings of the investigation and may make suggestions on resolution. The quality assurance analysts will review, research, and analyzes specific metrics surrounding sales and referral activities as they relate to potential sales and service quality violations within Regional Banking which can surface from a number of sources. The quality assurance analysts will conduct moderate to complex reviews including data analytics and trending of sales quality findings, packaging succinct case files and effectively communicating findings to appropriate contacts or partners when necessary. This individual must be able to clearly communicate overall processes and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identified inconsistencies.
Desired Qualifications: • Bachelor’s Degree in Criminal Justice or Finance Strong comprehension and knowledge of MS Office Access, Excel and Word • Strong verbal and written communication skills with emphasis on business writing and summarization • Recent experience dealing with complex problems including documentation of dispositions and resolutions • Ability to listen, elicit information efficiently, comprehend and resolve complex issues • Interest in learning and embracing new technologies • Branch banking experience preferred Don’t miss out on this opportunity to join the industry leader! .
Accountemps, a Robert Half Company, matches highly skilled professionals with accounting finance jobs on a temporary and temporary-to-hire basis. From accounting clerks and bookeepers to accounts payable and staff accountants, we provide you with access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
Download our mobile app to take your job search on the go!
Contact your local Accountemps office at 888.490.3195 or visit www.roberthalf.com/jobs/accountemps to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans
By clicking ‘Apply Now’ you are agreeing to Robert Half .
Job Description: Plan and manage all operational, financial and compliance audits to enhance EGS and other Etisalat’s subsidiaries internal controls...Apply For This Job
Main Street Financial Accounting & Reporting Oversight Senior Federal Reserve Bank of Boston MA-Boston Full-time Regular Exempt Experienced Yes, 5...Apply For This Job
Supportive Care & Guided, Social Worker (MSW) – Full Time Willamette Vital Health, your local nonprofit that helps families through...Apply For This Job
Job Description Req ID:156007 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with...Apply For This Job
As a Budget Analyst at the NSA, you will be instrumental in building and managing resources for multiple years and...Apply For This Job