Crisis Helpline Counselors — Phone
***$750.00 Sign-On Bonus***
If you are looking for a rewarding position in which you are supported by your
teammates, able to collaborate with other agencies, support the community, and
help individuals and families experiencing a crisis, please keep reading!
Working for CommUnity Crisis Services & Food Bank can be summed up in one
word: support. CommUnity team members support each other through everyday
tasks, major life events, and everything in between. We work with other local and
national organizations to support our community. And, above all, we equip our
team members with the proper training and tools to confidently support clients in
their most vulnerable moments and times of greatest need.
CommUnity fosters flexible work schedules, and strongly emphasizes a culture of
value and recognition of team members for their hard work, dedication,
accomplishments, and experience. Every day is a little different from the last.
Position Overview: CommUnity Crisis Services and Food Bank is hiring Crisis
Helpline Counselors to provide crisis counseling, crisis screening, and suicide
intervention to clients via chat, text, and phone platforms. Crisis counseling
involves using active listening and empathy-based skills systems to meet the
client’s emotional needs for the short term.
Successful completion of CommUnity’s Crisis Intervention Training and the Applied
Suicide Intervention Skills Training is required after hire.
Desired experience or qualifications:
· Previous experience in crisis intervention and/or other human services
· Comfort in using web-based software
· Strong typing skills
· Ability to sit, speak, and type for long periods of time
· Spanish or other non-English proficiency a plus
· Candidates must be able to train for 2-4 days on-site in Iowa City.
(Accommodations provided by CommUnity if necessary.) Will be remote after initial
· Starting at $17.00 per hour (negotiable based on prior work experience)
Benefit Package includes:
$750 Sign on Bonus! $250 to be paid after orientation is complete, $500 to be
paid upon completion of 12 shifts.
· Health Insurance ($148 per month for FT employee only coverage; CommUnity
contributes $150 per month toward dependent coverage)
· Dental Insurance ($2 per month for FT employee only coverage)
· Flexible Spending Accounts for Health Care and/or Dependent Care
· Paid Time Off including vacation, sick, and personal days
· Holiday pay
· Long-Term Disability Policy
· Life Insurance Policy
· AD&D Policy
· Employees can receive a retirement match of up to 5% of salary from
CommUnity after six months.
We provide high quality services delivered by teams with exceptional skills
and talents. Our team environment allows for fun, creativity, and innovation.
We aren’t satisfied with the status quo at CommUnity, and consistently strive
to find new ways to address the needs that present within our larger
Please email cover letter and resume to:
CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Work Location: Multiple Locations
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