NOTE: The normal starting salary for this position is $66,836.88 /annually. A higher salary may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.
This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.
This position is in the Configuration Section of the Information Technology Department with the City of Oklahoma City and is under the direction of an immediate supervisor. The Systems Support Specialist III is a working supervisor who trains less experienced professional staff in specialized City applications and procedures, frequently assists in performing administrative functions, provides technical or functional supervision to less experienced professional and technical support staff and may serve as a direct supervisor, if necessary. Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications, and Information Security. Essential job functions include: providing technical support for enterprise hardware components and software; troubleshooting system components; implementing new and replacement systems; and supervising the work performance of Systems Support Specialist Is and IIs. Work efforts and final products are reviewed at the discretion of the supervisor.
Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard and Reserve Forces who are not currently employed full-time by the City of Oklahoma City shall receive five (5) points added to the passing score on an initial selection process. Qualified applicants must upload a copy of their DD Form 214 or NGB Form 22 indicating discharge type/character of service at the time of application.
JOB REQUIREMENTS – GENERAL
Knowledge of existing and emerging commercial technologies sufficient to research and address business needs of a large enterprise workforce.
Knowledge of the application of modern project management principles.
Knowledge of enterprise change management policies and procedures.
Knowledge of Active Directory user and group administration principles.
Skill in the research and development of feasibility studies for technology solutions.
Skill in communicating technical information to non-technical personnel.
Skill in developing effective system documentation.
Skill in the administration of existing enterprise operating systems and productivity software.
Skill in supervising.
Ability to work independently or with others through coordinated efforts.
Possession of a valid driver license (Operator).
Experience with Microsoft InTune and Systems Center Configuration Manager for client management.
Ability to create custom collections, reports, packages and/or advertisements to support users or IT requests.
Windows 7/8/8.1/10 technical support experience with advanced knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
Windows Server Active Directory technical support experience with advanced knowledge of OU structures, AD security, local and group policy, and various scripting languages including Visual Basic Scripting, and batch.
Experience managing a team of support specialists.
Working Conditions and Physical Requirements
WORKING CONDITIONS – GENERAL
Primarily indoors in a climate-controlled environment.
Occasionally required to work beyond normal work hours or to change work hours when conducting training or systems analyses.
Occasional local and out-of-town travel.
NOTE: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.
Strength enough to frequently lift, push, pull or carry computer/network infrastructure components weighing up to 50 pounds without mechanical assistance.
Arm-hand dexterity enough to demonstrate and operate keyboards and small diagnostic equipment; and remove and replace small components from computer systems, network cabling, or other related hardware configurations, etc.
Near vision enough to read training manuals, small component labeling on computer hardware components such as motherboards, expansion slot cards, chipsets, etc.
Hearing enough to understand and communicate by telephone and in person.
Speech enough to communicate by telephone and in person when conducting training or providing assistance.
Body dexterity to climb bend, twist, and crawl in small or confine spaces.
NOTE: Applicants invited to interview for this position will be required to complete a one-way video interview using Spark Hire video interview software.
NOTE: City employees are required to receive pay electronically, either via direct deposit or pay card.
NOTE: Full-time employees on the Interdepartmental lateral transfer/voluntary demotion list who are interested in this position must submit an application through the standard process.
NOTE TO FORMER EMPLOYEES: To participate in any selection process, former employees must be eligible for rehire. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Labor Relations Division.
NOTE: Upon a conditional offer and acceptance of employment, the City of Oklahoma City will conduct a background investigation/verification. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.
NOTE: Applicants will be provided a copy of the City of Oklahoma City’s Drug and Alcohol Testing Policy upon conditional offer and acceptance of the position and prior to being directed for a health screen/physical examination and drug test.
NOTE: Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.
AN EQUAL OPPORTUNITY EMPLOYER
If you require reasonable accommodation at any time during the hiring process,
please notify one of the Human Resources Department Representatives by calling 405-297-2530.
The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion.
The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.
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