Food & Hospitality
Chicago Athletic Association Hiring for GUEST SERVICE HOST (FRONT OFFICE AGENT) at Chicago, IL Full Time
Job Description
Summary
Originally home to an elite men’s club, the Chicago Athletic Association Hotel is an architectural gem dating back to 1893. A Hyatt Hotels property, CAH was converted to a boutique hotel and urban playground of the same name in 2015. The property sports 240 guest rooms, seven bars & restaurants, the city’s first Topgolf Swing Suite, and a downtown location central to Millennium Park, Lake Michigan, The Loop, and more.
Originally home to an elite men’s club, the Chicago Athletic Association Hotel is an architectural gem dating back to 1893. A Hyatt Hotels property, CAH was converted to a boutique hotel and urban playground of the same name in 2015. The property sports 240 guest rooms, seven bars & restaurants, the city’s first Topgolf Swing Suite, and a downtown location central to Millennium Park, Lake Michigan, The Loop, and more.
Guest Services Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. The Guest Service Host is primarily responsible for the check-in/check-out process for our guests, but can also be an information desk, site-seeing agent and dining consultant.
Pay Rate and Hours:
$19/hour
At least 32 hours per week (may fluctuate with seasonal demand)
Hours for this position are mainly holidays, nights and weekends
Follows all COVID-19 CDC and Cook County Health department protocols
Benefits:
Complimentary Room Nights (after 1 year) and Discounted and Friends & Family Room Rates (upon hire)
Medical, Prescription, Dental and Vision Insurance in 30-days
401K with company match
Paid time off, Personal and Holiday Pay
Paid Family Bonding Time (new child) and Adoption Assistance
Tuition and Wellness Reiumbursement program
Free colleague meals during shift
Employee Stock Purchase plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
We believe our guests select Hyatt and the Chicago Athletic Association hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Qualifications
Previous hotel experience is not required, but recommended.
Takes pride in a great job done
A true desire to satisfy the needs of others
Able to lift, pull, and push a moderate weight
Able to walk and stand throughout duration of shift
Flexible availability as needed