CEO (WFH, Customer Service & Gen AI, Higher Ed) Full Time

BlackBeltHelp is a category-defining provider of AI-powered HelpDesk and student engagement solutions, trusted by over 200 colleges and universities across North America. We deliver round-the-clock IT and student support via cloud contact centers and intelligent automation—empowering institutions to scale student success, reduce costs, and improve satisfaction.

With strong fundamentals, a growing customer base, and scalable infrastructure in place, we’re preparing for our next phase of growth. Now, we’re hiring a President to lead from the front—someone who has built at scale, owns outcomes, and can architect and execute on growth while keeping cash and culture in check.

The Opportunity

This is a CEO role for a builder. You’ll own the full P&L, lead cross-functional execution, and partner closely with the Chairperson and Board to position BBH for strategic expansion and long-term value creation (potentially leading to a strategic exit or IPO).

Job responsibility:

• Full P&L ownership: Drive revenue growth, manage margins, and control burn across all lines
• Lead from Series B to Exit: Build the execution engine and board confidence needed for the next raise, strategic investment, or exit
• Own company-level GTM strategy: Define and execute scalable motion across product, sales, CS, and delivery
• Align Product and Distribution: Drive roadmap decisions that support commercial success and market differentiation
• Lead a high-performing team: Inspire, develop, and hold accountable a seasoned team across Sales, Marketing, Product, Finance, and Ops
• Strengthen operating discipline: Implement forecasting, dashboards, team-level OKRs, and functional scorecards
• Act as face of the company to investors, enterprise customers, partners, and media when needed

Ideal Profile

• 15+ years of progressive leadership experience in high-growth SaaS, preferably EdTech
• P&L owner at a company, ideally through inflection points
• Has led Series B+ stage companies through scale-up, transformation, or exit
• Strong understanding of both Product development and GTM execution
• Experienced in building and leading cross-functional orgs (Sales, Product, CS, Ops, Marketing)
• Proven success operating under capital efficiency and growth pressure
• Able to drive execution while managing risk, investor expectations, and market timing
• Must have prior experience with higher education tech support