Smart Choice Communications (SCC) is actively searching for a Call Center Manager to work out of its Springfield location in Missouri. SCC provides the best of both worlds: the excitement of a fast-paced work environment coupled with solid US corporate-backed resources. The Call Center Manager will assist in leading call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers. The successful candidate should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
Responsibilities:
Qualifications:
Skills:
A team leader, team builder, and team player with a track record in executing a timely, accurate,
and complete monthly closing process
Can grasp new concepts and technologies quickly
A resourceful problem solver that is self-motivated, adaptable, and eager to learn
Ability to thrive in a fast-paced entrepreneurial environment and be comfortable with
multitasking while successfully balancing priorities to deliver on deadlines
Affable and collaborative, able to work cross-divisionally with various departments but also
independent enough to work with minimal guidance
Excellent attention to detail, has strong organization and analytical skills, as well as a sturdy sense
of ownership of responsibilities
A can do, upbeat attitude that’s focused on customer service
Strong verbal, written, and interpersonal communication skills
Well spoken, poised, mature, and has a polished demeanor with unflappable integrity
Experience working in telecommunications is a big plus
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