Byram Healthcare Hiring for Home Health Call Center Representative Hiring Event Job at Clinton, MA Full Time

We are currently offering a $1,000 sign on bonus to all new hires!

As a Home Health Care Call Center Representative, you will be answering inbound calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities and Duties

• Assist Patient’s in the new/reorder process
• Managing large amounts of inbound calls in a timely manner
• Identifying patients’ needs, clarify information, research every issue and providing solutions
• Evaluate patient’s demographics and information as needed to complete requested orders
• Process orders using Byram customized system (ERP)
• Maintain patient’s records by updating account information
• Recommend additional products that may be necessary or available to the customer

Qualifications and Skills

• Superior listening, verbal, and written communication skills
• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Ability to handle the stressful situation appropriately
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• 1-3 years of experience in customer service

BENEFITS AVAILABLE ON DAY 1:

Medical – HDHP and PPO w/ options for HSA and FSA
Dental
Vision
401k w/ match
Tuition reimbursement
Employee Assistance Program
Life insurance – company paid
STD/LTD – company paid
Discount Mall
Pet Insurance
Auto and home insurance
Identity theft protection
24-hour nurseline

How to attend

Please enter through our Retail Store Front and let our representative know you are here for the hiring event.

What to prepare

• Bring resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About Byram Healthcare

Byram Healthcare is part of the Fortune 500 company, Owens & Minor (NYSE: OMI) and provides Owens & Minor’s ‘direct to patient’ platform for growth in the US Market. Byram Healthcare has been a national leader in ‘direct to patient’ disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in Wound Care, Urology, Ostomy, Diabetes, Incontinence and Enteral Nutrition. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefit plans.

Covid precautions – we follow CDC guidelines, 6 feet in distance in the office, masks worn when teammates are away from their desks, hand sanitizer stations throughout the office, small number of teammates in the office.

One (1) year of office experience is preferred, but we are flexible depending on your background.

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!