Store Number or Department
The Retail Supervisor works closely with store leadership to train the store team. They drive exceptional customer service and meet business results by achieving revenue, margin, and operational targets. This role also deploys resources to meet the needs of the store, guiding the team through competing priorities and ensuring effective execution. The Retail Supervisor works with store leaders to carry out important processes within the store, including employee interviews, scheduling, store maintenance, and performance management.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.
Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
Resolves customer service escalations in-person and on the phone.
Ensures smooth and accurate customer processing to maximize the customer and employee experience.
Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.
Executes home delivery, send backs, and damage claims according to standard operating procedures.
1 year of leadership experience
1 year of experience in sales, customer service, operations, or related fields
Associate degree or higher in business or related field
1 year of consumer electronics industry experience
Previous experience with coaching and recognition
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
Additional Job Information
Join our team!
While you’re busy delivering on our belief of making technology work for our customers, we’re working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let’s do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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