When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities.
This is the job you’ve been waiting for! Join a company that invests in you and values your experience working to help others. We offer a collaborative work place within a team that supports and respects each other. Come see why we are one of Kentucky’s best places to work!
Monday through Friday
1st shift hours (hours of operation: 7:30am – 6pm, must have full availability)
$500 sign-on bonus
In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state of the art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.The Hub is a one-stop experience designed to streamline patient and provider communication. Our goal is to deliver a high-quality and integrated Baptist experience; ultimately ensuring that patient’s receive the best care possible.
This position is for the Heart and Vascular specialty in our Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504. This is an evolving department. It was founded in early 2021 and we are looking to grow our team.
Works in a fast paced, call center environment accepting incoming calls promptly and making outbound calls in a professional and courteous manner.
Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR (Epic) while maintaining a high degree of accuracy.
Independently works to resolve patient questions related to patient care referrals, authorizations and insurance verifications.
Indexes medical records according to defined processes.
Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and team members.
Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
Demonstrates strong telephone communication and etiquette skills.
Maintain composure during moments of stress and maintain a helpful disposition at all times.
Performs other duties as assigned by management.
Minimum Education, Training, and Experience Required
High School Diploma or equivalent
Strong verbal and written communication skills
Strong computer skills
Strong research and problem solving skills
At least 1 year of experience in customer service, call center, healthcare, or formal education
Must be able to successfully pass a thorough background check and drug screen
Prior medical office experience or prior call center experience
Prior experience in pre-registration and/or scheduling
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Employees will be expected to comply with Baptist Health’s infectious disease and vaccination policies, which include but may not be limited to compliance with BHS’ mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law
Baptist Health is an Equal Employment Opportunity employer.
“EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.
NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES
Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.”
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