Auto Claims Direct (ACD) Hiring for Material Damage Specialist Job at Remote Remote

Job Title: Material Damage Specialist

Department: Quality Assurance

Location: Remote

Reports to: Quality Assurance Manager

FLSA Status: Non-Exempt

Approved By: Brian Bray, Chief Operations Officer

Approved Date:

SUMMARY

The Material Damage Specialist is responsible for analyzing and writing estimates for auto, heavy equipment, and other business lines ACD offers. Complete estimates to ensure accuracy and adherence to specified client guidelines in a timely manner, while also serving as the central point-of-contact for assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Receive and review estimates, photos and supporting documents to finalize an appraisal.

· Write estimates utilizing CCC, Mitchell, and/or Adjusrite that are accurate, timely and as pursuant to client procedures and expectations

· Receive and review estimates from independent adjusters, autobody/collision centers, and/or adjusters/appraisers for accuracy

· invoice for assignment payment

· Contact client adjusters for any additional information necessary to complete the assignment

· Review carrier guidelines for consistency and completeness; in conjunction with QA Manager/Supervisor, provide client feedback in absence of completeness or changing regulations

· Maintain understanding of current state regulations, guidelines and best practice claim handling

· Develop relationships with assigned carrier’s (client’s) Material Damage staff and understand their practices and priorities

· Develop relationship and coaching to ACD’s roster/appraisers

· Attend and participate in assigned client meetings and performance reviews

· Research and address claim escalation issues promptly; immediately alert QA management on any client issues; provide timely verbal and written communications with those involved during and following resolution of issue(s)

· Actively engage with teammates and management to improve processes and service levels

· Provide technical support to ACD appraiser roster and CCS Team

· Act as a problem solver and responder

· Perform other functions and tasks assigned by management

KNOWLEDGE AND SKILLS

· Material damage experience

· Proficiency using common industry estimating software

· High level of expertise, proficiency and aptitude with technology including, but not limited to, Microsoft Office, general database programs, and Internet & web-based applications

· Strong interpersonal, written, and verbal communication skills; ability to communicate effectively over the phone and via email

· I-CAR knowledge/certified and/or ASE knowledge/certified

· Insurance and/or Automotive industry experience preferred

· Heavy equipment, recreational equipment, exotic, desk review/write experience preferred

QUALIFICATIONS

· 2+ years material damage/insurance claims/body shop estimating or equivalent experience

· Detail-oriented, results-focused and organized

· Adept at conflict resolution

EDUCATION

· Bachelor’s Degree or related work experience

BENEFITS

· Competitive compensation package

· 401K retirement plan, paid time off

· Medical, dental and vision coverage

· Chance to positively impact one of the fastest growing insuretech companies in America with a focus on optimizing the claims process through innovation and technology

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and type on keyboard while reading monitor. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Travel may be required.

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Auto estimating: 2 years (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: Remote