As a Technical Call Center Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.
This position also includes a $3,000 sign on bonus! $1,000 after 30 days, $1,000 after 60 days and $1,000 after 180 days! Must start by 5/31.
You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will be responsible for selling our In-Home warranty service and other product offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell! This position will take all incoming phone calls.
Technical Call Center Representatives have a passion for selling services & solving problems!
Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model.
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. An average Expert in this program earns over $21 an hour and the top 10% earn over $31 an hour! The better the experience you provide, the more you make.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training, compensation will be hourly at $16.50 per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training. After training you will be compensated per experience.
As technology evolves, so does the complexity of making it all work. Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 20,000 employees and counting, deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
Job Type: Full-time
Pay: $21.00 – $31.00 per hour
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