Application Support / IT Vendor Support Analyst Full Time

The Oneida Nation Enterprises, L.L.C. is the largest employer in Madison and Oneida counties and one of the top employers in the 16 counties comprising Central New York. We employ individuals to work in the Oneida Indian Nation’s government and business operations such as government programs, Turning Stone Resort Casino, Yellow Brick Road Casino, Point Place casino the SvOn and Maple Leaf Market convenience stores, and various other business entities. We offer employment opportunities in fields such as travel tourism, golf, leisure and recreation, entertainment, food beverage, hospitality, automotive services, retail, healthcare, education, and media communications, as well as in many other exciting fields. We strive for a diverse workforce. We are currently seeking an Application Support Analyst to join our IT Applications team! General duties and responsibilities include Works collaboratively with vendors and Business Clients to ensure that systems and business requirementsneeds are met. Develops strong working relationships with Business Clients, and all other department within the IT Organization. Effectively identifies, documents, and communicates business requirements to the rest of the IT organization. Provides application troubleshooting and problem resolution to the applications assigned. Acts as subject matter expert in assigned area on all projects assigned, and provides timely feedback on assigned tasks. Ensures stability and develops roadmaps for all assigned applications. Continually monitors and resolves application issues. Escalates unresolved application issues to 3rd Level support in a timely manner. Assists and supports evaluations, development, and implementation of department policies and procedures. Keeps current with new technologies and solutions by attending mandatory technical training, seminars, workshops, andor related academic courses as required. Maintains and develops user friendly documentation to ensure proper use of an application. Maintains a positive working relationship with software vendors to ensure timely installations and problem resolution. Conducts business with the Regulatory Authorities in a professional manner at all times. Ensures proper documentation of all applications assigned to include topology and workflow diagrams, along with operational procedures and security requirements. Minimum qualifications include A degree in Computer Science or other related field andor minimum equivalent experience of three years working in an IT or Business environment. At least three to five years of relevant business related experience. Understanding of system platforms and networking. Possesses the ability to effectively produce written support documentation. Must have good organizational, verbal, and written communication skills. Ability to perform well in a fast paced environment and meet deadlines is essential. Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position. Must possess the ability to conduct in-depth analysis of given problems and take logical, well thought out steps towards their solution. Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application. Must possess the ability to interface with area users and perform as a liaison between IT and the affected area. Ability to handle multiple assignments is necessary. Must be able to work independently or as part of a team. Flexible and willingness to be on call 247. Desired Qualifications Relevant industry experience. Demonstrated experience working with gaming andor hospitality systems. Point of Sale system experience preferred. Become part of a growing, exciting organization that offers stability, flexibility, competitive wages, outstanding benefits including medical, dental, vision, paid time off, 401K retirement plan, flexible spending account and many additional employee discounts and amenities. Remarks This job description is intended to illustrative of the position duties should not be construed as an exhaustive statement of the essential functions of the job.

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