AMN Healthcare Hiring for Customer Success Representative Job at Remote Full Time

The Customer Success Representative will be first level technical support for clients, interpreters, and internal team members. CST member will mainly provide support for hardware and software.

Duties and Responsibilities:

• Provide remote technical support and resolve problems to the end user’s satisfaction

• Monitor dashboard for tickets assigned to the queue and process as assigned

• Determine source of errors by reviewing procedures and actions taken by user(s)

• Execute installations and setups; resolve error messages

• Walk users through performing diagnostic procedures

• Communicate and document technological solutions

• Perform Microsoft Windows Updates

• Answer incoming phone calls and requests from clients and staff as needed

• Exemplify teamwork in a fast-paced environment with minimal supervision

• Process cases with high detail and accuracy

• Stay updated on all process changes and have ability to locate documentation

Required Experience:

• Excellent customer service skills and phone/email etiquette

• Minimum of 2 years of experience in IT Help Desk, IT Support or similar type positions

• Experience with Microsoft Operating Systems, Desktop PC applications, and Windows Network Applications

• Experience with Apple iOS products and operating systems

• Basic knowledge of IP addressing, DNS and DHCP

• Working knowledge of TCP/IP and standard networking protocols

• Good understanding of troubleshooting PC components, drivers, and peripherals.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: Remote