You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. A day in the life of an Express Claims Customer Care Specialist:
This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Claims Customer Care Specialist and be part of our dynamic team You’ll leverage innovative tools and technology in a collaborative team environment to service our customers.
In this role, you will:
Explain the claim process to customers
Make and maintain a connection with the customer by understanding their needs and meeting their expectations
Serve customers with empathy and compassion
Provide information to customers on claim status and answers inquiries on existing claims
Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Generate and send appropriate forms to insured/claimant for completion
Approve and process claims payments
Schedule auto and/or property inspections
Assist with rental car as needed
Receive, screen and route incoming telephone calls and other electronic correspondence
Complete all necessary forms and document all actions taken into the claim at every touchpoint
Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity When will I work?
To deliver on our “Good Hands Promise” we are available to our customers 24 hours a day, 7 days a week. We ask that you are flexible to work within the hours of operation to include weekends and holidays
For this role, you must be available for any shift. First shift starts at 5:30am CST and last shift starts at 3:30pm CST and one weekend day (Saturday or Sunday). Your permanent shift will be assigned to you after you complete training (approximately 9 weeks)
Shift Differential: If you work 2nd, 3rd or weekend shifts you have possibility to earn 10-15% more in shift differential You’re a great match for this role if you have:
You have a high school diploma or General Education Diploma (GED)
1 year of customer service experience is preferred
You want to utilize your customer service skills to help restore peoples’ lives’
You have a strong desire to make a difference through compassionate customer service
You’re an empathic , upbeat and friendly self-starter who can work independently, as well as, on a team
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
You’re organized and able to multi-task in a fast-paced call center type environment where you will need to adhere to procedures, agendas, and measurements
You’re known for clear and professional communication – both written and verbal
Being bilingual and/or having prior military experience is a plus What’s in it for you?
Compensation for this position is $17/hr
Paid training (Training is Monday – Friday from 9:00 am – 5:45 pm CST)
Technology equipment will be provided (Laptop, headset, dual monitors, etc.)
4 weeks paid time off (PTO)
Cafeteria style health insurance plan- starts day one!
401K match and pension plan
Volunteer opportunities + matching donations
Visit AllstateGoodLife.com to learn more
You can view all Allstate benefits @ https://allstategoodlife.com Other things to consider:
Access to modem and internet connection required
Dedicated and distraction free workspace in your home is required
Remote Employees will be eligible for internet reimbursement. Must maintain or exceed the following speeds: 50 MBPS download and 5 MBPS upload The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
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