The Customer Solution Center Services Representative I is responsible for a successful completion of the Member Services training program and continues to gain strong knowledge of healthcare and various managed care product lines, Medi-Cal, PASC and Healthy Kids and medical terminology. The Customer Solution Center Services Representative I handle first level calls involving member eligibility verification, general program and administration questions, knowledge of at least one product or call skillset. Direct member request for I.D. cards and Primary Care Provider (PCP) changes, triage of calls to appropriate unit.
Minimum education requirements
High School Degree
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.
AgreeYa is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.
Job Type: Contract
Salary: $20.00 – $24.00 per hour
Ability to commute/relocate:
Work Location: One location
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