Position Overview: We’re hiring for a Help Desk Specialist Level III to work at the Federal Law Enforcement Training Center (FLETC) in Brunswick, GA. In this position you’ll become part of a technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training Law Enforcement Professionals from over 90 different agencies.
Provide support to end-user computing equipment, software applications, and infrastructure support
Troubleshoot and communicate with end-users via software tools, telephone, or in-person
Install and/or replace end-user computing equipment
Perform preventative maintenance work on end-user computing equipment
Maintain accurate records of software/hardware installation and relocation
Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct the core problem
Must be a US Citizen
Must pass a Federal Law Enforcement Background Investigation
4 years of experience troubleshooting software and hardware in a customer service role
Excellent problem-solving skills and analytical abilities
Excellent written and verbal communication skills using the English language
Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration; High School Diploma or equivalent is required
Prefer candidates with certifications such as CompTIA A+, Network+, or Security+
Pay and Benefits:
You’ll earn an hourly wage of $23.50 per hour
We offer a wide range of medical benefits, employee resources and strategic discount alliances. These benefits include co-pay medical benefits, company matching 401K, Choice Time Off, Long Term and Short Term Disability Insurance, Life Insurance, and other ancillary benefits.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
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