Vice President, Store Operations & Execution Full Time NEW

Overview

Our client is seeking a Vice President, Store Operations & Execution to lead the day-to-day operational performance, executional excellence, and field leadership across the organization’s retail store network. This senior leadership role is responsible for ensuring consistent in-store execution, operational discipline, and exceptional customer experiences while translating corporate strategy into results at the store level.

Key Responsibilities

• Lead enterprise-wide store operations and execution across all retail locations, ensuring consistent adherence to operational, brand, and service standards.
• Own store-level execution of merchandising, promotions, pricing, visual standards, and customer experience initiatives.
• Drive operational performance across sales productivity, labor optimization, shrink reduction, expense control, and store profitability.
• Partner closely with Merchandising, Retail Operations, Supply Chain, and Marketing teams to ensure seamless execution of initiatives in-store.
• Oversee field leadership including regional and district managers, ensuring strong accountability, coaching, and performance management.
• Establish and monitor store operations KPIs, dashboards, and reporting to drive visibility and continuous improvement.
• Lead store readiness and execution for new store openings, remodels, seasonal transitions, and major promotional events.
• Ensure compliance with operational policies, safety standards, loss prevention practices, and regulatory requirements.
• Identify and implement process improvements to increase efficiency, consistency, and scalability across store operations.
• Build, mentor, and lead a high-performing store operations leadership team focused on executional excellence.

Operating Context

• Reports to the Chief Retail Officer, Chief Operating Officer, or equivalent executive leader.
• Oversees field operations leadership across a multi-region, multi-store retail footprint.
• Works cross-functionally with corporate partners to ensure flawless execution of enterprise initiatives at the store level.
• Operates in a fast-paced, execution-driven retail environment with high visibility and accountability for in-store results.

Success Metrics

• Consistency and quality of in-store execution across all locations.
• Comparable store sales growth and operational productivity metrics.
• Labor efficiency, shrink reduction, and expense management performance.
• Customer satisfaction, service scores, and in-store experience metrics.
• Effectiveness of store readiness and execution during launches and peak periods.
• Engagement, retention, and performance of field leadership and store operations teams.

Required Qualifications

• Bachelor’s degree in Business, Operations, Retail Management, or a related field.
• 10+ years of progressive experience in store operations or field leadership roles within retail environments.
• Proven track record of driving executional excellence across large, multi-unit retail footprints.
• Strong understanding of store operations KPIs, labor models, and execution processes.
• Demonstrated ability to lead large, distributed field teams and drive accountability.
• Excellent communication, leadership, and operational execution skills.

Preferred Qualifications

• MBA or other advanced degree.
• Prior experience in a Vice President or Senior Director–level store operations or field execution role.
• Experience in omnichannel or high-growth retail environments.
• Background leading operational transformations or large-scale execution initiatives.
• Industry experience in specialty retail, big-box retail, or consumer brands.

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