INVESTIGATOR III, HUMAN SERVICES Full Time NEW

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

ASTD11

LOCATION OF POSITION

Baltimore City Department of Social Services

Legal Services Division

1510 Guilford Ave, 4th Floor

Baltimore, MD 21202

Main Purpose of Job

The Investigator III serves show cause orders and subpoenas for witnesses and records in Child In Need of Assistance (CINA), Termination of Parental Rights (TPR), and Adult Protective Services (APS) cases. The employee uses investigative techniques to track down the location of persons to be served. These functions facilitate the timely resolution of court proceedings.

POSITION DUTIES

• Serves initial process including show cause orders to parties, and subpoenas to witnesses and custodian of records in accordance with legal requirements.
• Conduct field investigations and interviews with potential leads to achieve service of process; Investigates various available databases and other techniques to and confirm the real-time location of witnesses and parties to Adult Protective Services (APS), Child In Need Assistance (CINA), and Termination of Parental Rights (TPR) cases.
• Compiles and provides written monthly reports related to Child In Need Assistance (CINA) and Terminating of Parental Rights (TPR) cases.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience in income maintenance investigation or income maintenance eligibility determination.

OR

Four years of experience in claims, credit, or administrative investigative work, law enforcement or licensed detective work, involving investigations.

Notes

• Candidates may substitute education at an accredited college or university at the rate of 30 credit hours for up to one year of the required experience.
• Candidates using licensed private detective for all or part of the required experience must list the license number and date of issue on the application.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in General Investigation classifications or General Investigation specialty codes in the Inspection, Investigation, Enforcement and Compliance field of work on a year-for-year basis for the required experience. .

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience preparing and presenting reports and/or recommendations clearly and concisely.
• One year of knowledge using Social Media platforms.
• One year of experience completing court affidavits.
• One year of experience using Microsoft Suite and Gmail.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Special Requirements

• Employees in this classification may be required to own and operate an automobile. Standard mileage allowance will be paid.
• Employees in this classification may be required to work variable hours.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply.