ADMINISTRATIVE SPECIALIST I Full Time NEW

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a contractual position and serves at the pleasure of the Appointing Authority.

GRADE

10

LOCATION OF POSITION

Maryland Department of Human Services

Prince George’s Child Support Administration

4235 28th Avenue, Suite 135

Temple Hills, MD 20748

Main Purpose of Job

Administrative Specialist I provides administrative support to all Child Support Specialist in the Programs Division in accordance with Federal, State, and local child support policies, procedures, and guidelines. Job Duties include: Reviewing and processing returned undeliverable mail in CSMS and all Sheriff’s returned disposition sheets, Responds to inquiries received as it relates to interstate mail and employer mail in the Mail Processing Pool, Prepare administrative enforcement hearing notices and mails the notices, Receives and updates verified address information received from postmaster letters and employer verifications, and Completes assigned reports.

POSITION DUTIES

• Reviews and processes returned undeliverable mail in the Child Support Management System and all Sheriff’s returned disposition sheets and maintains statistical information regarding notices.
• Updates appropriate data screens in the Child Support Management System including entering detailed case action log notes.
• Responds to inquiries regarding interstate mail and employer mail by sending appropriate requested documentation and/or forwarding the request to the appropriate parties.
• Preparing administrative enforcement hearing notices and mail prior to the hearing date and processes petitions for contempt hearings.
• Updates verified addresses received from Postmaster letters and employer verifications.
• Performs appropriate locate activities by utilizing Federal Case Registry System, Motor Vehicle Administration, Internet search, Maryland Case Search, and TransUnion.
• Completes assigned reports.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

The successful candidate will have demonstrated many or preferably all of the following:

• Six months experience of customer service experience
• Six months experience with Microsoft office and Google suites.
• Six months experience with data entry.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

If you have any questions concerning the recruitment process for this position, please email Erica Thomas at recruiting.pgcocs@maryland.gov include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.