Responsibilities
Operating within a tiered support model, this role is critical to maintaining user productivity for a massive enterprise user base, including 1,700 regular concurrent users and approximately 85,000 general users.
The Junior Help Desk Support Specialist will provide rapid Tier 1 triage, basic troubleshooting, and seamless escalation to ensure strict Service Level Agreements (SLAs) are met while the platform undergoes a complex 12-month migration to the Maximo Application Suite (MAS).
Required Qualifications & Experience
Preferred Qualifications & Experience
Salary Range: $40,000 – $65,000 annually
Education: Bachelors Degree preferred
Location: Remote within US / Washington, DC Area preferred
Clearance: Must be a United States Citizen and able to obtain and maintain Public Trust security clearance for this government position. Existing IRS clearance is preferred.
About Metric5
Metric5 is a small business with big company benefits. We have a passionate team of smart, fun, caring professionals, and we are here for the long haul. Join our growing team in a business where your contributions make an enormous impact. Our organization offers a comprehensive employee benefits package, continuous professional development, with a best in class company culture that is enjoyable to work in and supports the growth of each of our professionals.
Our Benefits Include
Metric5 is an Equal Opportunity Employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
