Registrar (Neurosurgery of West Alabama) Full Time NEW

• Greet incoming patients. Obtain necessary information, including referrals for new patients, and prepare charts for clinic.
• May require travel to and/or fill-in duties at additional clinics and/or travel to bank.
• Maintain appointment sign in sheet and update database with demographic information as needed.
• Answer phones and assist callers or route to the appropriate office personnel
• Remind patients of upcoming appointments.
• Send letters to patients for nonscheduled and missed appointments.
• Schedule appointments, exams, and test as directed by medical staff, provide information regarding preparation for tests as needed.
• Retrieve, maintain and organize patient files, laboratory reports, radiology reports, and additional records, letters, and any other sources of patient information/documents, etc.
• Photocopy records as requested, forward information to other health care providers and insurance companies as requested.
• Obtain and send all necessary information to billing agency including payments and receipts.
• Retrieve information from physician’s workstation and boxes on a regular basis.
• Assist in day to day tasks as needed in the clinic/office to ensure delivery of quality patient care, and a safe and efficient working environment.
• Maintain patient privacy in all matters including written medical records and computer records.

DCH Standards

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• All other duties as assigned.
• High school diploma or GED
• Knowledge of general medical office procedures with at least 1-2 years medical office receptionist experience.
• Ability to sort alphabetically and numerically.
• Ability to operate basic office equipment.
• Attentions to detail and to work with frequent interruptions.
• Excellent verbal communication skills to interact with patients and other visitors.
• Ability to establish effective working relationships with medical staff and co-workers.
• Ability to maintain patient confidentiality.
• Must be able to read, write legibly, speak, and comprehend English.