Associate Director, Patient Services Operational Excellence Full Time NEW

This role sits at the center of a strategic patient services organization focused on improving access, affordability, and overall patient experience across complex pharmaceutical programs. You will lead operational excellence initiatives within a Center of Excellence, driving performance insights, continuous improvement, and vendor optimization across multiple patient support services. The position plays a critical role in translating operational data into actionable strategies that enhance service delivery and support successful product launches. Working in a highly cross-functional and innovation-driven environment, you will collaborate with commercial, access, medical, and external partners. This is a leadership role where analytical rigor, operational insight, and stakeholder influence directly shape patient outcomes. The environment is fast-paced, data-driven, and focused on continuous improvement across evolving healthcare programs.

Accountabilities

• Lead operational excellence efforts by monitoring and analyzing key performance indicators across patient services programs to identify trends, risks, and opportunities.
• Conduct deep-dive analyses to uncover drivers of operational performance and translate findings into actionable recommendations for leadership.
• Drive continuous improvement initiatives by identifying process gaps and implementing solutions that enhance efficiency and patient experience.
• Partner with internal and external stakeholders to gather insights from patients, providers, and vendors to inform operational strategy.
• Oversee vendor performance management, ensuring compliance, service quality, and alignment with contractual and regulatory requirements.
• Support the implementation and optimization of hub services and patient access and affordability programs.
• Collaborate with cross-functional teams including Commercial, Market Access, and Medical to ensure alignment with broader brand and business objectives.
• Present insights and performance updates to leadership and external partners in a clear, strategic, and actionable format.

Requirements

• Bachelor’s degree in Business, Life Sciences, or a related field; Master’s degree preferred.
• At least 8-12 years of experience in pharmaceutical or biotech patient services, hub operations, specialty pharmacy, or access/affordability programs.
• Strong background in operational excellence, process improvement, and vendor management within patient services environments.
• Deep understanding of specialty pharmaceuticals and patient access ecosystems is highly preferred.
• Proven ability to analyze complex operational data and translate it into strategic insights and recommendations.
• Strong leadership, collaboration, and influencing skills with the ability to drive outcomes across matrixed organizations.
• Excellent communication and presentation skills with the ability to engage diverse internal and external stakeholders.
• Highly organized with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite and strong analytical capabilities.

Benefits

• Remote work flexibility with preference for candidates based in Southern California or Boston.
• Opportunity to work in a high-impact role improving patient access and support programs.
• Collaborative and innovation-driven work environment focused on continuous improvement.
• Exposure to cross-functional leadership across commercial, medical, and market access teams.
• Career growth opportunities within a rapidly evolving and mission-driven organization.
• Competitive benefits package aligned with industry standards (healthcare, retirement, and wellness support).

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.