People Operations Specialist, Americas Full Time NEW

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion – and we’re just getting started!

We’re building something meaningful in the Americas, and we’d love for you to be part of it. Brevo is a global company of 900+ employees, and our Americas presence is one of the most exciting chapters of our growth story. As our People Operations & Office Manager, you’ll have a real seat at the table — helping shape the function, not just support it.

This role sits at the heart of people operations, office management, and workplace experience, working closely with the Head of HR, Americas. If you’re energized by the idea of making payroll seamless and creating an Austin office where people genuinely love to show up, this could be the perfect fit. This role is based in our downtown Austin office, with 3 days onsite per week.
You’ll be backed by a collaborative global People team while having the autonomy and trust to do your best work.

Your Impact at Brevo:
Payroll, Benefits & Compliance (US & Canada)

• Support payroll and benefits administration across US states and Canadian provinces
• Handle enrollment, life events, terminations, PTO tracking, discrepancies, and Finance reconciliations without things falling through the cracks
• Keep us compliant with ACA, COBRA, ERISA, and Canadian equivalents

Office Management & Events

• Keep the Austin office running: supplies, vendors, facilities, mail, workspace setup, and anything else that needs an owner
• Plan and execute team events and gatherings, onsite and remote, that people actually want to attend
• Support onboarding logistics and keep office expenses on budget

Employee Onboarding & HR Systems

• Run onboarding: background checks, I-9s, offer docs, system setup, employment verifications
• Own data accuracy across HRIS, payroll, and benefits platforms, you’ll be the one who catches issues before they become problems

Al & Operational Innovation

• Bring a builder’s mindset to how HR operates. You’ll leverage AI tools to automate workflows, reduce manual effort, and contribute to the team’s broader operational innovation agenda

What You’ll Build

• Deep, cross-functional fluency in People Operations
• A growing Americas HR function where your work has visible, lasting impact
• A reputation as the person who brings structure to ambiguity and makes things work

Who You Are:

• 3+ years of experience in HR Operations, Payroll, or People Operations
• Hands-on US and Canadian payroll processing experience
• Benefits administration experience across both countries
• Strong command of US compliance: I-9, EEO-1, audit controls
• Exceptional organizational discipline and attention to detail
• Discretion and good judgment with confidential information
• Comfort operating in ambiguity — and a talent for bringing clarity
• Enthusiasm for both the HR and office operations sides of this role
• Experience with BambooHR, Rippling, or similar HRIS/payroll platforms

Why people love working at Brevo:

• Comprehensive health, vision, and dental coverage + WellHub wellness access
• 401(k) with employer matching
• Generous parental leave top-up (up to 22 weeks)
• 20 vacation days + monthly lunch stipend
• Frequent team outings and annual international team-building trips
• A collaborative, fast-growing global team where your career can grow with us

Our Candidate Journey:

• Interview with the Head of People, Americas
• Team interview with People Operations members based in France and Germany
• Live case study with Global HR Leadership
• Reference checks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.