Coordinator – Academic Advising Full Time NEW

Characteristic Duties:

Partners in the development of the Differentiated Communication Care Plan for Advising Services or CNSO in conjunction with the Student Success department and executes on communications by leveraging the CRM (Salesforce, Starfish, etc.) and other systems to support the timely dissemination of communication to students throughout each semester.

Provides educational planning for new and currently enrolled students in programs. Assists them by creating semester-by-semester academic course schedules that meet the requirements of their intended major and, if applicable, transfer school.

Coordinates orientation sessions to ensure that students have a strong foundation to start their journey at Harper College.

Processes all weekly advisor assignments for Advising Services or CNSO, monitors caseloads, informs leadership of critical information regarding trends and issues occurring with caseload distribution. Performs advisor reassignment process including student outreach.

Serves as a backup for UNX and SAP processes with the Financial Aid team.

Provides advanced holistic academic advising expertise regarding the essential use of technology tools and systems (Starfish, Degree Works, Banner, etc.).

Provides backup and support to Systems Manager in areas of configuration, testing and advising expertise to inform best practices around advising systems use for case management.

Provides support in Advising Services or CNSO pertaining to complex advising situations. Intercedes, when needed, and provides guidance toward resolution in collaboration with Advisors.

Provides oversight and collaboration for Front Desk Operations as directed by the Director of the Onboarding and Specialized Advising or the Director of General Advising Services and provides support for questions and escalations as needed.

Supports training with newly hired staff members and maintaining new hire training procedures and protocols.

Supports strategic initiatives with the Advising Services department that include new pilots and approaches to student and employee retention.

Answers questions about Harper College policies, procedures, academic programs of study and support services provided by the College.

Attends conferences and other events to develop skills and aptitudes around advising systems, holistic advising, and/or orientation programming.

Stays current with training and professional development related to holistic advising practices, student success/retention, data management, and related topics.

As staffing and peak periods necessitate, check-in and schedule advising appointments, answers phone calls, and supports visitors at the Advising Services or CNSO Front Desk.

Performs other duties as assigned.