Manager, Executive Operations Full Time NEW

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

As the Manager, Executive Operations, you will be the founding leader of OpenLoop’s Executive Operations function. You will personally provide high-quality support to the heads of People, Finance, and Legal in the near term, while building the structure, service model, rhythms, and quality bar for a centralized EA team over time. You will hire and develop executive assistants, with a strong bias toward identifying internal high-potential talent where appropriate, and create a scalable support model that evolves from direct founder-style coverage into a durable team capability.

This role is part operator, part talent-builder, and part service designer. You will need to move comfortably between hands-on executive support, process design, prioritization across competing executive needs, and coaching others to deliver at a high bar.

What You’ll Do

Function Buildout and Operating Model

• Design the initial service model for centralized executive support, including support ratios, role scopes, workflows, and escalation paths.
• Build repeatable processes for scheduling, intake, coverage, meeting prep, department communications, travel, event support, and action tracking.
• Define success measures for the function, including executive leverage, service quality, stakeholder satisfaction, responsiveness, and development outcomes. This aligns with the buildout doc’s call for first-phase success measures.

Direct Executive Support

• Embed deeply in OpenLoop’s business by directly supporting the heads of People, Finance, and Legal with complex calendar management, meeting prioritization, travel coordination, prep materials, follow-through, and administrative problem solving.
• Anticipate executive needs, reduce friction, and create leverage through strong judgment, discretion, and proactive execution.
• Prepare and coordinate materials including agendas, briefing docs, slides, and cross-functional follow-up.

People Leadership and Internal Talent Development

• Hire, onboard, coach, and manage executive assistants as the team is built.
• Create a strong bench model including internal high-potential talent as a development pathway, without compromising service quality.
• Set expectations, establish quality standards, deliver feedback, and build readiness for more senior executive support assignments.

Who You Are

• 8+ years of experience in executive support, business operations, chief of staff, workplace operations, or similar roles with increasing scope.
• Significant experience directly supporting senior leaders with complex, fast-moving priorities; startup and tech experience preferred
• Prior experience building or leading an executive support, office of the executive, admin, or operations function strongly preferred.
• Proven people-management experience, including coaching for quality, judgment, and service orientation.
• Strong systems thinker who can build scalable workflows, playbooks, and service models.
• Excellent written communication and executive presence; able to prepare polished materials and handle sensitive information with discretion.
• Demonstrated ability to navigate ambiguity, competing priorities, and senior stakeholder dynamics with calm judgment.
• Strong bias for action, follow-through, and operational excellence.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.