IT Tech Support I Full Time NEW

1. About Our Client:

The organization operates in the automotive, industrial, and commercial lubricants sector, addressing reliability challenges for its customers. It provides products and services aimed at supporting operational efficiency and durability in these industries. The company has established itself as a key player in this space by focusing on consistent service and strong customer relationships.

2. About the Opportunity:

The IT Tech Support I role is responsible for delivering daily technical support to field associates, ensuring smooth operation of systems and technology. This position works closely with the IT team to troubleshoot and resolve issues across both cloud and on-premise environments. The role plays a critical part in maintaining system reliability and supporting business continuity.

3. Responsibilities:

• Provide technical support for hardware, software, and enterprise applications

• Troubleshoot and resolve issues involving Microsoft 365, Active Directory, Windows, and network systems

• Support PCs, laptops, printers, and other essential hardware

• Document, track, and escalate incidents as necessary

• Collaborate with IT colleagues to resolve problems and assist with projects

• Deliver timely customer service and follow-up

4. Requirements:

• Experience with Microsoft 365, Active Directory, and Windows environments

• Preferred knowledge of networking concepts including TCP/IP, firewalls, and switches

• Strong troubleshooting, problem-solving, and communication skills

• Ability to manage multiple tasks in a fast-paced setting

• Experience with ERP systems, SQL Server, or Citrix is a plus

• Prior IT help desk or technical support experience preferred

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.